Job summary
The post holder will work as a member of the Patient Safety and Quality Team and will lead on the analysis of data required under the Patient Safety Incident Response Framework (PSIRF) and in support of the Trust's Patient Safety Incident Response Plan (PSIRP).
The Patient Safety and Quality Facilitator (Data Analytics) will be responsible for maintaining an overview of patient safety information including triangulation and presentation of data from multiple sources, e.g. patient safety events/incidents, claims and complaints.
The postholder will create, strengthen and promote an organisational culture of patient safety and clinical effectiveness, providing a visible presence that focuses on a just and learning culture, high quality care standards, and preventing avoidable harm by analysing and interpreting trends, lessons learnt and best evidence to support the development of a Trustwide positive safety culture for all.
Main duties of the job
The Patient Safety and Quality Facilitator (Data Analytics) will use their technical skills to collate information, demonstrating analytical skills needed to understand it within the wider healthcare landscape and the ability to interpret and apply the information to the local context for improved patient care and outcomes.
They will take the lead for patient safety data analytics and manage the Trust's local risk management system (LRMS) Datix Cloud IQ (DCIQ) and be responsible for disseminating information ensuring that learning feeds into the quality and performance management processes for each Care Group and/or Division.
The post holder will develop and lead on the creation of patient safety performance dashboards to track progress against key QI objectives using robust investigative methodologies and systems and human factors approaches to learning from patient safety incidents.
They will provide support, training and information to staff at all levels in relation to DCIQ.
The post holder will have a detailed knowledge and understanding of the Trust's patient safety information in order to support:
- thematic reviews
- triangulation of current patient safety data
- 'horizon scanning' seeking out pathway issues
- proactive risk assessment
- systematic data collection
About us
The post holder will join the Trust's central Patient Safety and Quality team. This team is responsible for coordinating awareness and learning from patient safety incidents, derived from many sources including a detailed understanding of the data.
The team are also responsible for the process-management of clinical policies, guidelines and other documents; for supporting local and national audit activity; and the implementation of NICE publications.
The Patient Safety and Quality team are committed to achieving high quality work through their engagement with individuals and teams, patients and families, across the Trust, for the benefit of maintaining and improving safety for patients and staff.
Job description
Job responsibilities
- Analyse highly complex information, interpret findings to produce recommendations and actions to be shared, which identify direction for reviews, learning opportunities and support systemic change
- Work closely with Care Group and/or Divisional management teams, in particular the Associate Directors of Nursing and Professional Practice, and Clinical Governance Coordinators, Ward Managers, Matrons and others as appropriate, regarding the implementation of actions required from patient safety events and reviews
- Communicate business sensitive and complex information to staff at all levels across the organisation
- Jointly, with other members of the Patient safety and Quality team and the wider clinical governance team, maintain a pleasant working environment and present a professional and helpful manner when dealing with colleagues and visitors. Work with colleagues to continually strive to improve the efficiency and effectiveness of the team
- Work in collaboration with the Trust Communications Team with regards to the cascade of patient safety information
- Foster effective working relationships with colleagues from the Medical Examiners and Coroners offices
- Seek out and develop a peer-to-peer working relationship with technical and data analytics colleagues locally and nationally
- For the senior managers holding accountability for Patient safety in the Trust, prepare, collate and circulate papers and reports demonstrating the value of data analytics for patient safety
- Prepare, collate and circulate papers and reports for Patient Safety and Quality related meetings. Attend meetings to provide support when requested
- Implement and co-ordinate actions from meetings on behalf of the Patient Safety and Quality team
- Plan and develop, with the Patient Safety Specialist, the design and implementation of tools to measure clinical effectiveness with regards to patient safety interventions. To proactively monitor and report on the process of QI initiatives
- Organise and participate in patient safety focussed campaigns
- Lead on, but in collaboration with other members of the Patient Safety and Quality Team, produce reports detailing statistics and trends in respect of: PSIRP-focussed analytics; patient safety actions; Duty of Candour compliance; clinical effectiveness; risk registers
- Liaise with relevant staff from the Divisions and provide feedback and recommendations for improved quality care ensuring the appropriate action planning process is fully implemented
- Lead specific projects as agreed
- Maintain the Trusts LRMS (DCIQ) and use it to enhance the Trusts ability to identify key themes and trend both from issues arising and potential future areas for review
- Develop and update patient safety policies and processes, where appropriate
- Keep up-to-date with local and national guidelines
- Maintain professional/personal development in line with local/national guidelines
- Liaise with the Patient Safety Specialist, Clinical Governance Coordinators, and senior personnel within the Divisions to co-ordinate and promote an ongoing patient safety quality improvement programme and a just and learning culture
- Hold responsibility for ensuring that DCIQ is being used to its full potential
- Work with colleagues to ensure the clinical effectiveness, and clinical audit systems and processes, are being used to their full potential
- Support budgetary control in relation to team expenditure
- Act as role-model for Clinical Governance Coordinators and other staff across the Trust, promoting patient safety awareness at all times
- Arrange events such as training, workshops and seminars, obtaining costings, arranging venues, delegate packs and attend to provide organisational and administrative support as required
- Manage members of the Patient Safety and Quality team
- Lead on maximising the use of DCIQ across the Trust
- Make available, as required, information stored on DCIQ
- Use knowledge of the systems to develop and build reports when requested for planned and ad hoc purposes
- Ensure the secure management and coordination of Patient Safety and Quality related, complex and confidential information
Key working relationships
These include, but are not limited to, the following:
- Patient Safety Specialist
- Patient Safety and Quality Facilitators
- Central Patient Safety and Quality Team
- Improvement and Innovation Team
- Divisional Associate Directors of Nursing and Professional Practice
- Patients, their families and/or carers
- Clinical Governance Coordinators
- Chief Nurse
- Medical Director
- Deputy Chief Nurse
- Associate Director of Patient Safety and Quality
- Operational Managers/Professional Leads
- Health and Safety Team
- Feedback and Engagement Team
- Medicines Governance Team
Job description
Job responsibilities
- Analyse highly complex information, interpret findings to produce recommendations and actions to be shared, which identify direction for reviews, learning opportunities and support systemic change
- Work closely with Care Group and/or Divisional management teams, in particular the Associate Directors of Nursing and Professional Practice, and Clinical Governance Coordinators, Ward Managers, Matrons and others as appropriate, regarding the implementation of actions required from patient safety events and reviews
- Communicate business sensitive and complex information to staff at all levels across the organisation
- Jointly, with other members of the Patient safety and Quality team and the wider clinical governance team, maintain a pleasant working environment and present a professional and helpful manner when dealing with colleagues and visitors. Work with colleagues to continually strive to improve the efficiency and effectiveness of the team
- Work in collaboration with the Trust Communications Team with regards to the cascade of patient safety information
- Foster effective working relationships with colleagues from the Medical Examiners and Coroners offices
- Seek out and develop a peer-to-peer working relationship with technical and data analytics colleagues locally and nationally
- For the senior managers holding accountability for Patient safety in the Trust, prepare, collate and circulate papers and reports demonstrating the value of data analytics for patient safety
- Prepare, collate and circulate papers and reports for Patient Safety and Quality related meetings. Attend meetings to provide support when requested
- Implement and co-ordinate actions from meetings on behalf of the Patient Safety and Quality team
- Plan and develop, with the Patient Safety Specialist, the design and implementation of tools to measure clinical effectiveness with regards to patient safety interventions. To proactively monitor and report on the process of QI initiatives
- Organise and participate in patient safety focussed campaigns
- Lead on, but in collaboration with other members of the Patient Safety and Quality Team, produce reports detailing statistics and trends in respect of: PSIRP-focussed analytics; patient safety actions; Duty of Candour compliance; clinical effectiveness; risk registers
- Liaise with relevant staff from the Divisions and provide feedback and recommendations for improved quality care ensuring the appropriate action planning process is fully implemented
- Lead specific projects as agreed
- Maintain the Trusts LRMS (DCIQ) and use it to enhance the Trusts ability to identify key themes and trend both from issues arising and potential future areas for review
- Develop and update patient safety policies and processes, where appropriate
- Keep up-to-date with local and national guidelines
- Maintain professional/personal development in line with local/national guidelines
- Liaise with the Patient Safety Specialist, Clinical Governance Coordinators, and senior personnel within the Divisions to co-ordinate and promote an ongoing patient safety quality improvement programme and a just and learning culture
- Hold responsibility for ensuring that DCIQ is being used to its full potential
- Work with colleagues to ensure the clinical effectiveness, and clinical audit systems and processes, are being used to their full potential
- Support budgetary control in relation to team expenditure
- Act as role-model for Clinical Governance Coordinators and other staff across the Trust, promoting patient safety awareness at all times
- Arrange events such as training, workshops and seminars, obtaining costings, arranging venues, delegate packs and attend to provide organisational and administrative support as required
- Manage members of the Patient Safety and Quality team
- Lead on maximising the use of DCIQ across the Trust
- Make available, as required, information stored on DCIQ
- Use knowledge of the systems to develop and build reports when requested for planned and ad hoc purposes
- Ensure the secure management and coordination of Patient Safety and Quality related, complex and confidential information
Key working relationships
These include, but are not limited to, the following:
- Patient Safety Specialist
- Patient Safety and Quality Facilitators
- Central Patient Safety and Quality Team
- Improvement and Innovation Team
- Divisional Associate Directors of Nursing and Professional Practice
- Patients, their families and/or carers
- Clinical Governance Coordinators
- Chief Nurse
- Medical Director
- Deputy Chief Nurse
- Associate Director of Patient Safety and Quality
- Operational Managers/Professional Leads
- Health and Safety Team
- Feedback and Engagement Team
- Medicines Governance Team
Person Specification
Qualifications and Training
Essential
- Educated to first level degree or equivalent level qualification or experience
- Training in Patient Safety Incident Investigation (PSII) methodology
- Training to support engagement with those affected by patient safety incidents
- Training to understand the role of Systems thinking and human factors in patient safety incidents and investigations
Desirable
- Clinical qualification or equivalent experience
- Post graduate study at MSc level or equivalent experience
Person Specification
Qualifications and Training
Essential
- Educated to first level degree or equivalent level qualification or experience
- Training in Patient Safety Incident Investigation (PSII) methodology
- Training to support engagement with those affected by patient safety incidents
- Training to understand the role of Systems thinking and human factors in patient safety incidents and investigations
Desirable
- Clinical qualification or equivalent experience
- Post graduate study at MSc level or equivalent experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
