Job summary
Technical Support Officer (Band 4 £25,147- £27,596)
South Devon Health Informatics Service I.T. Operations Department has the below opportunities to work with as part of the Desktop Operations Team in order to support and manage the Desktop environment and provide a high-quality service to the healthcare community.
The Desktop Operations Team require the below vacancies
1 x Permanent band 4 role to join the team to support and manage the desktop Operation workload.
Why work with us - 1 (pagetiger.com)
Main duties of the job
Key responsibilities of the roles are:
- To take ownership of, and resolve, allocated Incidents and Service Requests raised by users through the IT Servicedesk
- To complete and update documentation and Wiki.
- To occasionally assist with Project Work as required by the IT Project Team
This is a technical role and substantial previous Desktop Support experience is required, ideally gained within a healthcare environment. Applicants should hold relevant technical certifications such as CompTIA A+ and experience in Windows 10. Applicants must have proven experience of supporting a diverse range of devices including desktop and laptop PCs, smartphones, tablets, printers, scanners, multifunction devices, dictation machines and IP Telephony hardware amongst others.
Applicants must also be comfortable supporting a broad range of software applications from office productivity suites through to specialised clinical applications critical to patient care.
About us
The successful candidate will need to have a flexible approach, a 'can-do' attitude and be able to work as part of a large team in order to ensure maximum availability of services to users. The post holder will be based at Regent House, Torquay, but will be required to work from other locations periodically.
A full UK Manual driving licence is required for this role
For an informal discussion contact Phil Faulkes on 01803 653441 or Alex Bartley on 01803 653536
Why work with us
Job description
Job responsibilities
Assist with 2nd line support via a central service desk ensuring it is maintained to acceptable levels as required
Assist in the delivery of community-wide IT projects by provision of knowledge, expertise and technical resource and develop ongoing support arrangements when projects become business as usual
Maintain existing documentation. This includes the creation of installation and user scripts
Provides support to users when resolving issues with specialist ad hoc software. Speaks to the support company on behalf of the user when required
Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Job description
Job responsibilities
Assist with 2nd line support via a central service desk ensuring it is maintained to acceptable levels as required
Assist in the delivery of community-wide IT projects by provision of knowledge, expertise and technical resource and develop ongoing support arrangements when projects become business as usual
Maintain existing documentation. This includes the creation of installation and user scripts
Provides support to users when resolving issues with specialist ad hoc software. Speaks to the support company on behalf of the user when required
Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Person Specification
Qualifications
Essential
- NVQ level 4 in information technology or equivalent knowledge gained by experience
Desirable
- CompTIA A+ Certified
- Microsoft Certified Professional (MCP)
- MCITP Certification with focus on desktop support, e.g. MCITP: Enterprise Desktop Administrator on Windows 10, or legacy equivalent e.g. MCDST
Knowledge and Skills
Essential
- Awareness of current Microsoft operating systems
- Awareness of computing hardware and the end user computing environment
- Logical and diagnostic skills
- Good organisational ability and good interpersonal skills
Experience
Essential
- Recent experience working in a Desktop support environment
- Experience of using and supporting the whole Microsoft office suite
Desirable
- Experience of working in a healthcare IT environment
Person Specification
Qualifications
Essential
- NVQ level 4 in information technology or equivalent knowledge gained by experience
Desirable
- CompTIA A+ Certified
- Microsoft Certified Professional (MCP)
- MCITP Certification with focus on desktop support, e.g. MCITP: Enterprise Desktop Administrator on Windows 10, or legacy equivalent e.g. MCDST
Knowledge and Skills
Essential
- Awareness of current Microsoft operating systems
- Awareness of computing hardware and the end user computing environment
- Logical and diagnostic skills
- Good organisational ability and good interpersonal skills
Experience
Essential
- Recent experience working in a Desktop support environment
- Experience of using and supporting the whole Microsoft office suite
Desirable
- Experience of working in a healthcare IT environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
