Job summary
The Trust is looking to strengthen its dynamic Network Infrastructure team by recruiting an experienced Communications Specialist (Network Engineer). This is an IT Networking focused role, so this must be your passion and specialisation. We are looking for problem solvers, candidates who thrive on challenges and a busy workload.
The successful candidate will play a crucial role in bringing the Trust's underlying Network infrastructure up to modern standards, addressing significant legacy issues, as well as working on emerging developments, such as the ability to deliver safe and secure remote agile working.
We are looking for candidates with determination, drive, and a commitment to transform the Network infrastructure capability at the Trust to support the staff who work at our main hospital site, GP surgeries, arange of multi-agency community sites and the staff working from home.
If this is you, we would welcome your application.
Main duties of the job
- Assist in supporting the voice and data networks for the South Devon Health Community, where the HIS has responsibility for providing these services
- Providing solutions to complex networking technical problems.
- Communication of highly complex information.
- Good understanding of the TCP/IP network protocol and network addressing issues, including those specific to the NHS.
- Good knowledge of firewall technology and understanding of managing a secure IT environment.
- Assists with ensuring the voice and data communications networks perform to agreed service levels
- Assists in diagnosing networking faults, providing solutions and escalating to senior technical personnel or external suppliers where appropriate
- Assists in ensuring that all networking operating system and relevant software/firmware is at the correct revision level
- Assists in ensuring that any new installations of hardware and software are performed/supervised and completed to meet at least the requirements of the SLA.
- Assists in ensuring maximum availability of Network & Telephony services to users involving out of hours work where necessary.
- Take part in the out of hours on call rota to ensure availability of services 24x7x365
- Assists in managing the access control and operation of the secure gateway to the NHS network and the Internet, as defined by IT Security Policy.
- Ensures quality documentation for areas of responsibility
- Provides prompt resolution of problems and responds to emergency call-outs
About us
We are a small but supportive team who enjoy mentoring team members and are passionate about delivering a quality service by constantly challenging the way we do things; strive for continuous improvement and find ways to work smarter.
We are a self-motivated and caring team who are flexible and promote a healthy work/home life balance.
Why work with us
The Government has formally announced that it intends to introduce regulations that will require most healthcare workers to be fully vaccinated (1st and 2nd dose) against COVID-19 by 1st April 2022. To achieve this the successful applicant must have had their 1stCOVID-19 vaccination by 3rd February 2022. Therefore, full COVID-19 vaccination will be a condition of employment unless an individual is medically exempt. We will ask for proof of vaccination or exemption during the recruitment process.
Job description
Job responsibilities
Communication and Working Relationships
- Build and develop productive working relationships with stakeholders such as clinicians, customer organisations, other technical or non-technical teams, other NHS organisations and suppliers.
- Establish effective communication within and between teams, reinforced by timely and professional documentation.
Planning and Organisation
- Ensure effective scheduling and deployment of resources.
- Plan non-BAU activities such as project work effectively drawing upon established principles such as PRINCE.
Responsibility and Accountability
- Play a key role in the management, development, and maintenance of the Network & Telephony infrastructure
- Accountable to the Networks & Telephony Section Lead, IT Operations Section Managers, IT Operations Manager and HIS Director.
- Take accountability to external parties where necessary, for example project stakeholders, external customers such as the CCG/GP practices and take ownership of the service quality delivered by the Networks Team.
Policy and Service Responsibility
- Take part in ongoing reviews of, and updates to departmental policy
- Take responsibility for delivering services to contractual SLAs.
- Ensure services are delivered in compliance with established standards such as ITIL Service Management.
Responsibility for Finance, Equipment and Other Resources
- Take part in the effective and robust management of Networks & Telephony equipment and resources
- Carry out ad hoc procurement activities in support of day-to-day operational needs.
Responsibility for Supervision, Leadership and Management
- To supervise Telephony Analysts and Associate Communications Specialists to carry out infrastructure tasks.
- To actively support the SDHIS Apprenticeship Programme through the periodic training, mentoring and support of apprentices
Information Technology and Administrative Duties
- Extensive use of common IT products & technologies for office productivity tasks.
- Organise and manage meetings, producing appropriate documentation to professional standards.
- Display high levels of technical proficiency in Voice & Data networking technology.
- Maintain documentation and systems within the department.
Job description
Job responsibilities
Communication and Working Relationships
- Build and develop productive working relationships with stakeholders such as clinicians, customer organisations, other technical or non-technical teams, other NHS organisations and suppliers.
- Establish effective communication within and between teams, reinforced by timely and professional documentation.
Planning and Organisation
- Ensure effective scheduling and deployment of resources.
- Plan non-BAU activities such as project work effectively drawing upon established principles such as PRINCE.
Responsibility and Accountability
- Play a key role in the management, development, and maintenance of the Network & Telephony infrastructure
- Accountable to the Networks & Telephony Section Lead, IT Operations Section Managers, IT Operations Manager and HIS Director.
- Take accountability to external parties where necessary, for example project stakeholders, external customers such as the CCG/GP practices and take ownership of the service quality delivered by the Networks Team.
Policy and Service Responsibility
- Take part in ongoing reviews of, and updates to departmental policy
- Take responsibility for delivering services to contractual SLAs.
- Ensure services are delivered in compliance with established standards such as ITIL Service Management.
Responsibility for Finance, Equipment and Other Resources
- Take part in the effective and robust management of Networks & Telephony equipment and resources
- Carry out ad hoc procurement activities in support of day-to-day operational needs.
Responsibility for Supervision, Leadership and Management
- To supervise Telephony Analysts and Associate Communications Specialists to carry out infrastructure tasks.
- To actively support the SDHIS Apprenticeship Programme through the periodic training, mentoring and support of apprentices
Information Technology and Administrative Duties
- Extensive use of common IT products & technologies for office productivity tasks.
- Organise and manage meetings, producing appropriate documentation to professional standards.
- Display high levels of technical proficiency in Voice & Data networking technology.
- Maintain documentation and systems within the department.
Person Specification
Qualifications and experience
Essential
- Educated to degree level or relevant equivalent experience
- ITIL4 Foundation Certification
- Good knowledge of all aspects of voice and data networking
- Good knowledge of network security devices such as firewalls
- Good knowledge of TCP/IP networking and associated network addressing issues, including addressing issues specific to the NHS
- Knowledge and skills associated with legacy network devices and protocols
- Substantial experience of data cabling techniques (Copper and Fibre) including CAT5e acceptance testing
- Substantial, proven Data Communications experience
Desirable
- Cisco Associate Level certification (R&S, Voice Security, Wireless)
- CompTIA Network+, Security+
- ACMA (Aruba Certified Mobility Associate)
- PRINCE2 Certification
- Experience of working in a multidisciplinary team
Person Specification
Qualifications and experience
Essential
- Educated to degree level or relevant equivalent experience
- ITIL4 Foundation Certification
- Good knowledge of all aspects of voice and data networking
- Good knowledge of network security devices such as firewalls
- Good knowledge of TCP/IP networking and associated network addressing issues, including addressing issues specific to the NHS
- Knowledge and skills associated with legacy network devices and protocols
- Substantial experience of data cabling techniques (Copper and Fibre) including CAT5e acceptance testing
- Substantial, proven Data Communications experience
Desirable
- Cisco Associate Level certification (R&S, Voice Security, Wireless)
- CompTIA Network+, Security+
- ACMA (Aruba Certified Mobility Associate)
- PRINCE2 Certification
- Experience of working in a multidisciplinary team
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
