Job summary
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
Main duties of the job
Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
Processing requests for appointments, domiciliary visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
Working at our branch surgery in Dawlish Warren
Processing and distributing incoming and outgoing mail
Taking messages and passing on information
Filing and retrieving paperwork
processing repeat prescriptions in accordance with practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Processing registration and de-registration of patients
Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
Clearing and re-stock consulting rooms as required
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Ordering, re-ordering and monitoring of stationery and other supplies
Dealing with waste to agreed protocols
Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
About us
We are looking to recruit a Clerical Officer to join our professional, happy and hardworking team . We are a growing, forward thinking and busy Practice. The role is demanding and varied and will require a high standard of organisational skills as well as an excellent telephone manner and communication skills. Previous experience would be an advantage but is not essential as full training will be given. This post will be for 37.5 hours/week
If you are interested and keen to learn more, please get in touch - we would love to hear from you. If you have any questions please email:
jane.leballeur@nhs.net
IMPORTANT INFORMATION: This advert is placed on behalf on one of our health serviceproviders. Your application form will be forwarded to the organisation and any future correspondence will be made by the employing organisation.
Job description
Job responsibilities
- Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
- Processing requests for appointments, domiciliary visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Working at our branch surgery in Dawlish Warren
- Processing and distributing incoming and outgoing mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Processing registration and de-registration of patients
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
- Clearing and re-stock consulting rooms as required
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
- Ordering, re-ordering and monitoring of stationery and other supplies
- Dealing with waste to agreed protocols
- Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Job description
Job responsibilities
- Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
- Processing requests for appointments, domiciliary visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Working at our branch surgery in Dawlish Warren
- Processing and distributing incoming and outgoing mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Processing registration and de-registration of patients
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
- Clearing and re-stock consulting rooms as required
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
- Ordering, re-ordering and monitoring of stationery and other supplies
- Dealing with waste to agreed protocols
- Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Person Specification
Qualifications and training
Essential
- Willing to undertake further training
Desirable
- Educated to GCSE Level
- Excellent keyboard and computer skills
- Excellent numeracy and literacy skills
Person Specification
Qualifications and training
Essential
- Willing to undertake further training
Desirable
- Educated to GCSE Level
- Excellent keyboard and computer skills
- Excellent numeracy and literacy skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
