Telephony Support Analyst

Job summary

We are looking to recruit helpful, friendly, highly motivated, and well organised individuals to be part of our Telephony Team based at Regent House, Torquay. The post offers an excellent opportunity for personal and professional development and would suit someone who desires to develop within IT communications. Key duties of the role include:

• Administrative tasks such as order processing/tracking/fulfillment and maintenance of directory data
• Taking ownership of and resolving telephony issues raised through the IT Servicedesk
• Use of management systems to administer the Cisco telephony and mobile infrastructure
• Installations/moves of telephony equipment

The role requires excellent customer-facing skills, attention to detail, working under pressure, and strong organisation/administrative skills. There is a technical element to the role (for which training/shadowing will be provided) but it would also suit applicants from an administrative background.

The job is based at Regent House, Torquay, but will require travel to other locations throughout South Devon to support our many community sites. A full UK manual driving licence is therefore required.

The successful candidate will need to have a flexible approach, a 'can-do' attitude, and work as part of a team to ensure maximum availability of services to users.

For an informal discussion about the role, please contact Joel Joseph on 01803 653562.

Main duties of the job

Communication and Working Relationships

• Build productive working dialogues with stakeholders such as clinicians, customer organisations, other technical or non-technical teams, other NHS organisations and suppliers
• Help to maintain effective communication within and between teams

Planning and Organisation

• Ensure effective scheduling and deployment of resources
• Plan non-BAU activities such as project work effectively

Responsibility and Accountability

• Accountable to Network, Server and Telephony Manager, IT Operations Manager and HIS Director
• Take accountability to internal or external parties where necessary

Policy and Service Responsibility

• Take responsibility for delivering services to contractual SLAs
• Ensure services are delivered in compliance with established standards such as ITIL Service Management

Responsibility for Finance, Equipment and Other Resources

• Contribute to the effective management of Telephony equipment and resources

Responsibility for Supervision, Leadership and Management

• None

Information Technology and Administrative Duties

• Extensive use of standard IT products & technologies for office productivity tasks
• Display good levels of technical proficiency in Telephony systems/processes

About us

You will be working for an organisation which values and respects all of its staff and the community it serves. The successful candidate will have the opportunity to develop new skills and knowledge, and to be a part of many exciting and challenging projects currently being undertaken at the Trust as part of our Digital Transformation agenda.

Why work with us