Job summary
We are looking for an adaptable, enthusiastic, empathetic and friendly Outpatient Receptionist to join our busy outpatient services. This is a varied and important role, where you will be the first point of contact for patients, families and staff, helping to ensure clinics across Medicine and Surgery run smoothly and that patients receive a high standard of care.
Working across a number of reception areas within the Trust (locations may change to meet service need), you will provide a welcoming and professional service while also supporting clinical teams with a wide range of administrative duties.
Main duties of the job
Main Duties and Responsibilities
o Greet and assist patients, families and visitors in a professional and friendly mannero Prepare clinics and ensure patient outcomes are recorded accurately and in a timely wayo Update and maintain patient records using PAS/Careflowo Respond to queries from patients, relatives and staff at all levelso Liaise with clinic coordinators to ensure appropriate patient follow-upo Arrange patient transport and liaise with porters when requiredo Manage and action generic email inboxeso Chase outstanding queries with departments, teams and clinicians across multiple specialtieso Scan clinical and paper documents into Evolve promptlyo Escalate issues to the line manager where appropriateo Provide general administrative support to the serviceo Support the induction and training of new team members
We are looking for someone who can:
o Work well under pressure in a busy outpatient environmento Communicate confidently with patients, families and colleagues at all levelso Manage multiple tasks while maintaining strong attention to detailo Be flexible and adapt to changing service needso Consistently demonstrate a professional, approachable and patient-focused manner
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, with over 13,000 staff delivering more than 100 clinical services across 10 sites. We serve a core population of over 500,000 people across the South West and are proud to have been rated 'Good' overall by the CQC.
As a forward-thinking, multi-award-winning Trust and a recognised digital exemplar, we are committed to improving patient care through innovation, research and continuous development, with impact both locally and globally.
Our hospitals are based across Bristol and Weston, offering the best of both worlds, with vibrant city living alongside easy access to countryside and coastal locations.
UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer, we are actively working towards a diverse workforce that reflects the communities we serve. We are committed to designing our services around the needs of our patients and those who support them. Anonymous information from your application will be used to help us monitor our progress against this commitment.
Job description
Job responsibilities
For more information about the role, including the full job description, key responsibilities and person specification, please see the attached document.
Job description
Job responsibilities
For more information about the role, including the full job description, key responsibilities and person specification, please see the attached document.
Person Specification
Knowledge and Experience
Essential
- Keyboard and IT skills
- Microsoft Outlook and Teams
- Ability to use initiative
- Ability to remain calm and professional when dealing with challenging situations
- Experience of dealing with the public, both on the telephone and in person
Desirable
- NHS experience
- Experience of patient administration system (preferably-Careflow
- Experience in working as a team liaising with all grades to drive continued service improvements
- Basic knowledge and understanding of RTT pathways
Skills and Abilities
Essential
- oStrong organisational skills and ability to manage competing priorities
- oGood communication skills face to face and by telephone within a customer focused environment
- oAbility to work in a busy team, adjust to change and motivate others
- oEffective organisational skills
- oAbility to liaise with colleagues at all levels
- oAttention to detail
- oWillingness to learn new systems quickly
- oAble to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
Aptitudes
Essential
- Takes pride in quality and accuracy of work
- Positive and Welcoming
- Supportive
- Can Do Attitude
- Flexible
- Problem Solver
- Initiative and drive to achieve results
Qualifications and Training
Essential
- GCSE 0' Level or equivalent
Desirable
Person Specification
Knowledge and Experience
Essential
- Keyboard and IT skills
- Microsoft Outlook and Teams
- Ability to use initiative
- Ability to remain calm and professional when dealing with challenging situations
- Experience of dealing with the public, both on the telephone and in person
Desirable
- NHS experience
- Experience of patient administration system (preferably-Careflow
- Experience in working as a team liaising with all grades to drive continued service improvements
- Basic knowledge and understanding of RTT pathways
Skills and Abilities
Essential
- oStrong organisational skills and ability to manage competing priorities
- oGood communication skills face to face and by telephone within a customer focused environment
- oAbility to work in a busy team, adjust to change and motivate others
- oEffective organisational skills
- oAbility to liaise with colleagues at all levels
- oAttention to detail
- oWillingness to learn new systems quickly
- oAble to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
Aptitudes
Essential
- Takes pride in quality and accuracy of work
- Positive and Welcoming
- Supportive
- Can Do Attitude
- Flexible
- Problem Solver
- Initiative and drive to achieve results
Qualifications and Training
Essential
- GCSE 0' Level or equivalent
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Bristol Royal Infirmary
Upper Maudlin Street, Bristol
Bristol
BS2 8HW
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
