University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

Patient Access Clerk

The closing date is 30 November 2025

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Job summary

Patient Access Clerk - Band 2 - Division of Medicine, Welcome Centre - Bristol Royal Infirmary

An exciting opportunity has arisen for a Patient Access Clerk to join the team based at the Bristol Royal Infirmary part of the University Hospital Bristol and Weston NHS Foundation Trust.

We are looking for an exceptional individual to join our small team providing Administrative and Clerical duties to University Hospitals Bristol 24 hours a day, 365 days a year, this includes bank holidays such as Christmas day and Boxing day.

The post holder will have excellent organisational skills with a keen eye for detail and be able to demonstrate exceptional customer service and communication skills.

The successful candidate must be able to work under pressure in a complex environment, be able to demonstrate experience of team and lone working, working to deadlines and have excellent IT skills (including Microsoft Word, Excel and Microsoft Outlook).

Previous NHS or hospital experience would be an advantage although full training will be provided to the successful candidate.

Main duties of the job

  • To be capable of handling an enquiry from patients & other staff who are displaying challenging behaviour during distressing times showing empathy.
  • To be able to handle sensitive verbal and written information in a confidential and professional manner ensuring clear attention to details.
  • Locating and delivering medical records from medical records department or other departments within the BRI site for all medical elective admissions. Also for all emergency admission requests received from wards.
  • To pre admit patients to the hospitals critical care departments in order to allow for patients records to be uploaded and started prior to the patient arriving at the hospital.
  • To support the emailing/posting of discharge summaries for patients discharged from the hospital for GP practices who don't have access to the Clinical Document Service or where the GP have been entered as Unknown.
  • To become the communication hub and main point of contact for all patient movement during PAS downtime reverting to other electronic/paper records of patient movements for all hospitals within Trust. Then uploading the information when PAS returns.
  • Provide clerical support to the clinical site management team.

About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Details

Date posted

10 November 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pa

Contract

Permanent

Working pattern

Full-time

Reference number

387-M9110-MF-A

Job locations

Bristol Royal Infirmary

Upper Maudlin St

Bristol

BS2 8HW


Job description

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Job description

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person Specification

Qualifications and Training

Essential

  • Customer service qualification or equivalent experience
  • IT Skills - data collection, email etc.

Knowledge and Experience

Essential

  • Experience using computers including Microsoft office packages
  • Experience with dealing with the general public
  • Ability to work as part of a team
  • Able to work unsupervised and use initiative

Desirable

  • NHS Experience

Skills and Abilities

Essential

  • Good keyboard skills
  • Good communication skills, both written and verbal
  • Ability to complete documentation accurately
  • Committed to providing a high quality service
  • Ability to be flexible and adaptable to change
  • Able to demonstrate a calm, caring attitude
  • Good time keeping and management
  • Methodical with an attention to detail

Aptitudes

Essential

  • Sympathetic, understanding and caring
  • Self-Motivated, enthusiastic and approachable
  • Flexible and adaptable to change with willingness to learn and develop in the role
  • Ability to gain influence and motivate
  • Professional in appearance and approach
  • Commitment to our Trust Values
Person Specification

Qualifications and Training

Essential

  • Customer service qualification or equivalent experience
  • IT Skills - data collection, email etc.

Knowledge and Experience

Essential

  • Experience using computers including Microsoft office packages
  • Experience with dealing with the general public
  • Ability to work as part of a team
  • Able to work unsupervised and use initiative

Desirable

  • NHS Experience

Skills and Abilities

Essential

  • Good keyboard skills
  • Good communication skills, both written and verbal
  • Ability to complete documentation accurately
  • Committed to providing a high quality service
  • Ability to be flexible and adaptable to change
  • Able to demonstrate a calm, caring attitude
  • Good time keeping and management
  • Methodical with an attention to detail

Aptitudes

Essential

  • Sympathetic, understanding and caring
  • Self-Motivated, enthusiastic and approachable
  • Flexible and adaptable to change with willingness to learn and develop in the role
  • Ability to gain influence and motivate
  • Professional in appearance and approach
  • Commitment to our Trust Values

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

Address

Bristol Royal Infirmary

Upper Maudlin St

Bristol

BS2 8HW


Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

Address

Bristol Royal Infirmary

Upper Maudlin St

Bristol

BS2 8HW


Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Specialty Manager

Holly Roberts

holly.roberts@uhbw.nhs.uk

Details

Date posted

10 November 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pa

Contract

Permanent

Working pattern

Full-time

Reference number

387-M9110-MF-A

Job locations

Bristol Royal Infirmary

Upper Maudlin St

Bristol

BS2 8HW


Supporting documents

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