Job summary
This is a great opportunity requiring compassion, empathy and organisation. The role is to work closely with the Multi-professional Team (MDT), and under the supervision and guidance of the Coordination and Engagement Manager to ensure patient engagement with delivery of care to Children and Young People (CYP) and their families. This will involve being amongst the family's first contact with the service, and an on-going bridge between them and the Multi-professional team of clinicians and managers involved in their care.
The postholder will be required to work up to 37.5 hours per week.
Main duties of the job
- To be responsible for the daily management, coordination and smooth running of the Engagement Team group, including workload, staff development & wellbeing including coordination of peer review & supervision.
- To case manage and be the point of contact for patients and families.
- Co-ordinate support, referring and liaising effectively with all professions, agencies and other parties involved with families.
- Promote and help implement timely attendance to appointments
- Manage and lead virtual, telephone and face to face appointments with families.
- Travel to various clinic locations across the South West
- Provide emotional support to patients and families, including at times of crisis.
- To provide information about further support appropriate to the patient's needs
- Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support/advice
- Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit (including, Clinical Document System, Careflow EPR, Evolve and service data collection)
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications & Training
Essential
- Relevant degree or equivalent experience
Desirable
- Formal training or experience in communication skills, preferably at level 2 or above
- Formal training or use of evidence based patient support (eg, MI, SFBT, CBT)
Knowlege & Experience
Essential
- Has an in-depth knowledge of children's health needs and services, including awareness of 'The Cass Review'
- Experience of assessing patient concerns in a sensitive and supportive way
- Knowledge of safeguarding principles and processes
- Evidence of report writing, including collation and presentation of data
- Experience of designing and delivering information events
Desirable
- Experience of involvement in service users advocacy and complaints resolution
- Experience of line management and managing rotas
- Knowledge of at least one evidenced based model of patient support (eg.MI, SFBT, CBT) and experience of applying this with patients
Skills
Essential
- Excellent leadership and management skills (e.g. motivating and engaging the team towards a shared vision; implementing NHS and local policy; ability to organise workload and delegate appropriately, ability to meet deadlines)
- Ability to work constructively both as a team leader and as part of a team
- Ability to assess the needs of families and to train staff
- Able to support patients to arrive at their own solutions to problems - e.g.travel
- Reliable and punctual
- Extensive IT skills
- Excellent communication & interpersonal skills. Empathetic, skilled in dealing with sensitive issues
- Awareness of personal limits and boundaries of the role
Aptitudes
Essential
- Highly motivated, enthusiastic and committed
- Excellent organisational skills
- Good attendance record
- Willingness to be open to hearing the views of others which may differ from own beliefs
- Ability to deal with complex and difficult emotional situations
- Ability to travel between sites
Person Specification
Qualifications & Training
Essential
- Relevant degree or equivalent experience
Desirable
- Formal training or experience in communication skills, preferably at level 2 or above
- Formal training or use of evidence based patient support (eg, MI, SFBT, CBT)
Knowlege & Experience
Essential
- Has an in-depth knowledge of children's health needs and services, including awareness of 'The Cass Review'
- Experience of assessing patient concerns in a sensitive and supportive way
- Knowledge of safeguarding principles and processes
- Evidence of report writing, including collation and presentation of data
- Experience of designing and delivering information events
Desirable
- Experience of involvement in service users advocacy and complaints resolution
- Experience of line management and managing rotas
- Knowledge of at least one evidenced based model of patient support (eg.MI, SFBT, CBT) and experience of applying this with patients
Skills
Essential
- Excellent leadership and management skills (e.g. motivating and engaging the team towards a shared vision; implementing NHS and local policy; ability to organise workload and delegate appropriately, ability to meet deadlines)
- Ability to work constructively both as a team leader and as part of a team
- Ability to assess the needs of families and to train staff
- Able to support patients to arrive at their own solutions to problems - e.g.travel
- Reliable and punctual
- Extensive IT skills
- Excellent communication & interpersonal skills. Empathetic, skilled in dealing with sensitive issues
- Awareness of personal limits and boundaries of the role
Aptitudes
Essential
- Highly motivated, enthusiastic and committed
- Excellent organisational skills
- Good attendance record
- Willingness to be open to hearing the views of others which may differ from own beliefs
- Ability to deal with complex and difficult emotional situations
- Ability to travel between sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Bristol Royal Hospital for Children
Upper Maudlin Street
Bristol
BS2 8BJ
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
