Job summary
Band 2 Receptionist/ Clinic Co-ordinatorWe are looking for a well-motivated and enthusiastic individual, with a keen desire to join our busy team who pride themselves on delivering high standards of care to all of our patients.
Full time (37.5 hrs per week), permanent contract. The successful applicant should be experienced in general administration and have a good aptitude for working with various in-house computer systems.
Our clinic is open Monday - Friday, 7am to 6pm. The 7.5 hour shift pattern will reflect this.
Previous applicants need not apply.
Main duties of the job
You should be able to:
- Work well within a team, have excellent organisational skills, manage your own workload and time well, and be willing to be flexible in your approach to working hours.
- You should have excellent communication skills and a reassuring, calm approach when dealing with patients, relatives, members of staff and members of the public visiting our department.
- Although based in the Pre-Operative Assessment Clinic, you will be required to collect notes and documents from across the whole site.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Person Specification
Knowledge and Experience
Essential
- Previous reception or customer facing experience in a healthcare or public setting
- Clerical/administration experience including filing and/or reception
Desirable
Skills and Abilities
Essential
- Excellent/professional telephone/ reception manner
- Flexible approach to duties
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Able to communicate clearly and act quickly in emergency
- Good IT skills including Microsoft packages
- Tidy and methodical working practice
- Attention to detail
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work independently and as part of a team take instructions from nurse in charge
- Confidence to handle difficult conversations with patients, relatives and carers
Desirable
- To have a basic understanding of medical terminology
- IT skills/ Transcribing from dictations desirable only
Qualifications and Training
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
Person Specification
Knowledge and Experience
Essential
- Previous reception or customer facing experience in a healthcare or public setting
- Clerical/administration experience including filing and/or reception
Desirable
Skills and Abilities
Essential
- Excellent/professional telephone/ reception manner
- Flexible approach to duties
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Able to communicate clearly and act quickly in emergency
- Good IT skills including Microsoft packages
- Tidy and methodical working practice
- Attention to detail
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work independently and as part of a team take instructions from nurse in charge
- Confidence to handle difficult conversations with patients, relatives and carers
Desirable
- To have a basic understanding of medical terminology
- IT skills/ Transcribing from dictations desirable only
Qualifications and Training
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Trust Headquarters
Marlborough Street
Bristol
BS1 3NU
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
