Job summary
An exciting opportunity has arisen for a Band 3 Administrator to work with the Neurology Care Clinical Nurse Specialist team in Bristol Haematology and Oncology Centre.
The successful candidate will have strong administration and organisational skills to be able to support and be an integral member of the team, ensuring the efficient running of the service, along with supporting patients undergoing treatment and follow up for Neurology Cancer ensuring that their appointments and queries are managed.
This role will involve communication with patients and carers, the wider Patient Services team (Treatment Schedulers, Outpatient Coordinators, Medical Secretaries and Clerical Officers), the wide MDT and other specialist services to allow the team to case manage and deliver a well coordinated pathway of care to those accessing the service.
If you meet the role requirements, have a positive attitude and a commitment to personal development and service improvement, and want a role that challenges you, then we would encourage you to apply for this post.
Main duties of the job
- First port of call for telephone queries for CNS team.
- To liaise with and act as a point of contact for clinical and non-clinical staff via telephone and email
- Typing of all CNS clinic and correspondence letters and filing
- To assist with preparation of the Outpatient clinics, liaising with other Trusts/ departments, chasing results and reports in time for clinic appointments.
- Liaising between trusts to chase scan appointments and to obtain test results in time for clinic appointments.
- Data collecting and recording on local systems.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.
UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Person Specification
Skills and Abilities
Essential
- Effective and polite manner when dealing with people, both face-to-face and on the phone
- Fast and accurate typing speed
- Proven ability to work to appropriate quality standards and meet tight deadlines
- Ability to work with, and support, a range of staff
- Demonstrate excellent organisational and administrative skills
- Proven ability to make decisions as well as use own initiative
- Excellent knowledge of Microsoft Office applications
- Ability to be flexible and adaptable to work demands
- Excellent written/ verbal communication and interpersonal skills
- Strong customer focus
- Ability to deal appropriately with sensitive and confidential information
- Willingness to learn new systems
- Committed to own personal development
- Demonstrate a working knowledge of patient information systems
- Ability to prioritise ensuring effective and efficient workload completion
- Knowledge of medical, anatomical and oncological/ haematological terminology
Knowledge and Experience
Essential
- NHS experience in administrative and clerical departments/ or similar secretarial/ administrative experience in a busy customer focussed department
- Experience of dealing with the public both on the telephone and in public
- Experience of working as part of a team and on own initiative
Desirable
- Comprehensive knowledge of medical record procedures and hospital information systems
- Experience of the patient administration system (Medway)
- Experience of working with the Somerset Cancer Register
Qualifications
Essential
- 5 GCSEs level (or equivalent) in English Language and/ or Maths
- IT skills or qualifications to ECDL/ RSA standard
- Word processing RSA III or equivalent experience
Person Specification
Skills and Abilities
Essential
- Effective and polite manner when dealing with people, both face-to-face and on the phone
- Fast and accurate typing speed
- Proven ability to work to appropriate quality standards and meet tight deadlines
- Ability to work with, and support, a range of staff
- Demonstrate excellent organisational and administrative skills
- Proven ability to make decisions as well as use own initiative
- Excellent knowledge of Microsoft Office applications
- Ability to be flexible and adaptable to work demands
- Excellent written/ verbal communication and interpersonal skills
- Strong customer focus
- Ability to deal appropriately with sensitive and confidential information
- Willingness to learn new systems
- Committed to own personal development
- Demonstrate a working knowledge of patient information systems
- Ability to prioritise ensuring effective and efficient workload completion
- Knowledge of medical, anatomical and oncological/ haematological terminology
Knowledge and Experience
Essential
- NHS experience in administrative and clerical departments/ or similar secretarial/ administrative experience in a busy customer focussed department
- Experience of dealing with the public both on the telephone and in public
- Experience of working as part of a team and on own initiative
Desirable
- Comprehensive knowledge of medical record procedures and hospital information systems
- Experience of the patient administration system (Medway)
- Experience of working with the Somerset Cancer Register
Qualifications
Essential
- 5 GCSEs level (or equivalent) in English Language and/ or Maths
- IT skills or qualifications to ECDL/ RSA standard
- Word processing RSA III or equivalent experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Myrtle Road Administration Office
Myrtle Road
Bristol
BS2 8EL
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
