Senior Clinic Coordinator

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

This job is now closed

Job summary

The post holder will work within University Hospitals Bristol and be responsible for organising a number of outpatient clinics. This will include the receipt and processing of referrals in accordance with the Patient Access Policy and local Referral to Treatment (RTT) guidance. The role of Outpatients Clinic Coordinator is to serve as a contact for patients accessing our services. The role is therefore responsible for setting high standards of patient care by enacting the Trust's values at all times. The post holder will work closely with Consultants in the management of their Outpatient lists therefore requires a good ability to build strong working relationships.

Main duties of the job

o The main duties will be to supervise the Band 3 clinic Coordinators to complete appraisals and return to works.o Supporting APOM with PTL work and escalate any issues to the Band 5o To support the triaging of referrals uploading to Evolve for triaging with key clinical staffo Manage patient communications via telephone and through Trust systems to create letters, emails and text reminderso To act as a point of contact for queries from clinical and non-clinical staffo Liaise with clinical and non-clinical teams across the Trust via telephone and emailo Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriateo Communicate changes to clinics and appointments to patients as instructed, often at short notice

About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Date posted

29 April 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

387-S5300-TJ

Job locations

Bristol Eye Hospital

Lower Maudlin Street

Bristol

BS1 2LX

Job description

Job responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Job description

Job responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Person Specification

Qualifications & Training

Essential

GCSE grade 3 or above English Language & Maths (E)
Business and Administration Level 2 NVQ or equivalent experience (E)

Desirable

Line management experience
Previous NHS experience
Experience of using Patient Administration System
working knowledge of Outpatients polices and procedures
Experience of dealing with the public both on the phone and Face 2 Face
Good it skills including Microsoft packages

Person Specification

Qualifications & Training

Essential

GCSE grade 3 or above English Language & Maths (E)
Business and Administration Level 2 NVQ or equivalent experience (E)

Desirable

Line management experience
Previous NHS experience
Experience of using Patient Administration System
working knowledge of Outpatients polices and procedures
Experience of dealing with the public both on the phone and Face 2 Face
Good it skills including Microsoft packages

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information