Team Administrator (Apprentice)

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

The closing date is 12 May 2025

Job summary

Are you looking for a rewarding admin role and want to join a fast pace forward thinking team? We are a friendly department with the support of 3 admin staff. This is a fast-growing department, and you will need to be able to adapt within the admin team. The post holder will study for Business Administration Level 3. Working in a busy and sometimes demanding role, within a supportive team, you must be a good team player and enjoy working within a multidisciplinary team. The applicant should have good organisational and interpersonal skills as well as the ability to work well under pressure and be able to use their own initiative. As the post deals with patients, relatives and healthcare professionals on the telephone, applicants must have excellent communication skills and will be expected to have a courteous and efficient telephone manner. You will need to have a good working knowledge of Microsoft Word; Outlook 365 and calendars.

Main duties of the job

Main Duties and Responsibilities. Working towards:

learning to escalate patient queries, and general issues to the role's line manager or relevant clinical staff as appropriate.

Using the email system to support smooth communication within the dietetic department and with ancillary personnel.

Carrying out a range of routine clerical activities such as answering the telephone and distributing telephone messages; photocopying; disposal of confidential material; collecting and despatch of post as required; lamination and scanning of documents.

Learn to act as a supportive and adaptable team member and assisting with the work of other team members, to include providing annual leave/sickness cover for colleagues as and when required.

To show a caring and professional approach towards patients, relatives, and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner.

Assist with the inputting of patient data onto the computer system.

To learn to manage patient communications via telephone and use Trust systems to create letters, emails and text reminders.

Ensuring stocks of diet sheet/leaflets systems are maintained appropriately.

Implement the policy and investigate patients who do not attend (DNA) their appointment.

Attend appropriate meetings as required by the role's line manager.

About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Date posted

29 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

387-WC3803-TJ

Job locations

Bristol Royal Hospital for Children

Upper Maudlin Street

Bristol

BS2 8BJ

Job description

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Job description

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person Specification

Knowledge and Experience

Essential

Experience of dealing with the public, both on the telephone and in person.

Desirable

Basic clerical skills
Previous NHS experience
Working knowledge of admission policies and procedures

Skills and Abilities

Essential

Effective and polite manner when dealing with people, both face to face and on the phone
Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
Ability to work effectively in a busy team, adjust to change and motivate others
Ability to work on your own, using your own initiative, if required
Confidence to handle difficult conversations with patients, relatives and carers
Effective organisational skills
Good IT skills including Microsoft packages
Attention to detail

Desirable

Working knowledge of admission policies and procedures

Qualifications and Training

Essential

Educated to GCSE, grade C or above (or equivalent) in English Language and Maths

Person Specification

Knowledge and Experience

Essential

Experience of dealing with the public, both on the telephone and in person.

Desirable

Basic clerical skills
Previous NHS experience
Working knowledge of admission policies and procedures

Skills and Abilities

Essential

Effective and polite manner when dealing with people, both face to face and on the phone
Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
Ability to work effectively in a busy team, adjust to change and motivate others
Ability to work on your own, using your own initiative, if required
Confidence to handle difficult conversations with patients, relatives and carers
Effective organisational skills
Good IT skills including Microsoft packages
Attention to detail

Desirable

Working knowledge of admission policies and procedures

Qualifications and Training

Essential

Educated to GCSE, grade C or above (or equivalent) in English Language and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information