Job summary
The post holder will manage the operational performance of Community Emergency Medicine Service (CEMs) in the Division of Medicine, the post holder will be responsible for managing and co-ordinating performance and day to day operations of the service. Working closely with the Assistant General Manager and Divisional Management team, the post holder will contribute to the management of community emergency medicine service across the Bristol site. This role includes deputising for the Assistant General Manager as required for the CEMs service.
The post holder will contribute to the delivery of performance and governance targets through effective communication and liaison with Consultants, medical, and admin staff across the Trust on a day to day basis.
Main duties of the job
Maintain a fully rotational staffing plan for the CEMs within required service levels
To act as point of contact for the senior management team and CEMs clinical leads in reference to the day-to-day management of the service. Ensure effective delivery of staff training/development, to enable a flexible trained workforce, to meet service delivery challenges.
Attend and participate in various meetings within the service, Division and Trust.
To assist the Assistant General Manager in the achievement of all relevant performance and KPI targets, utilising cross divisional resources where necessary. To produce monthly reports outlining service activity and outcomes to be shared with Divisional and SWAST leads.
Resolve informal complaints and redirect complex issues to the appropriate manager or team. Supporting the CEMs Governance lead in responding to investigations and incidents. To be responsible for ensuring service risk assessments are current and that mitigating actions are taken.
To facilitate service redesign projects in the Division to improve the quality and timeliness of care.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Person Specification
Apitutues
Essential
- Prioritises and manages their time and workload
- Motivates and empowers others
- Compassionate and embodies Trust values
- Flexible and adaptable
- Can persuade and influence people
Qualifications and Training
Essential
- Degree-level qualification AND/OR relevant experience
- Evidence of continuing professional development
Desirable
- Supervisory or management qualification
Knowledge and Experience
Essential
- Line management experience
- Experience of working with administrative procedures
- Knowledge of current issues and priorities in healthcare and the NHS
Desirable
- Experience of office/team management
- Experience of managing performance, patient pathways, waiting lists, and access targets
- Project or financial management
- Previous relevant experience in a healthcare setting
Skills and Abilities
Essential
- Able to coach and mentor others
- Able to work within defined local and Trust policy
- Proficient in Microsoft Office
- Strong organisational skills and ability to manage multiple priorities
- Proven ability to work under own initiative and with flexibility to respond to change
- Clear written and verbal communication
Desirable
- Knowledge of service improvement techniques
Person Specification
Apitutues
Essential
- Prioritises and manages their time and workload
- Motivates and empowers others
- Compassionate and embodies Trust values
- Flexible and adaptable
- Can persuade and influence people
Qualifications and Training
Essential
- Degree-level qualification AND/OR relevant experience
- Evidence of continuing professional development
Desirable
- Supervisory or management qualification
Knowledge and Experience
Essential
- Line management experience
- Experience of working with administrative procedures
- Knowledge of current issues and priorities in healthcare and the NHS
Desirable
- Experience of office/team management
- Experience of managing performance, patient pathways, waiting lists, and access targets
- Project or financial management
- Previous relevant experience in a healthcare setting
Skills and Abilities
Essential
- Able to coach and mentor others
- Able to work within defined local and Trust policy
- Proficient in Microsoft Office
- Strong organisational skills and ability to manage multiple priorities
- Proven ability to work under own initiative and with flexibility to respond to change
- Clear written and verbal communication
Desirable
- Knowledge of service improvement techniques
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Bristol Royal Infirmary
Upper Maudlin Street
Bristol
BS2 8HW
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
