Job summary
We are looking for an enthusiastic, highly motivated, flexible and organised person to join our team at the Bristol Dental Hospital as a registration clerk If you enjoy working with a wide variety of people, can work accurately and meet tight deadlines, and would like to work within a busy hospital setting, we want to hear from you.
The post holder will require excellent communication skills, the ability to work under pressure and good organisational/interpersonal skills. They should also be able to independently manage their own workload.
This is a full time, band 2 position.
Main duties of the job
Communication:
To liaise with patient, clinical staff, GP's and trust support staff in person, via telephone and email as and when necessary.
Escalate patient queries and general issues to the roles line manager or relevant clinical staff as appropriate.
Patient Care:
To show a caring and professional approach towards patient, relatives and carers. This may require acting with resilience to deal with sometime distressing patient and relatives in an empathetic manner.
Organisation and planning:
To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning of patients notes as required.
To keep patient information material up to date.
To attend appropriate meetings as required by your line manager.
Service Development:
Attend training courses required to support personal development and the needs of the service.
Assist in the training of new members of staff.
To take part in departmental audits and associated duties.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications and Training:
Essential
- Educated to GCSE, grade C (or equivalent) in English and Maths (E)
Knowledge and Experience
Essential
- Previous NHS experience
- Clinical/administration including filing and/or reception
- Previous experience in a healthcare or public setting
Skills and Abilities
Essential
- Excellent professional telephone manner
- Flexible approach to duties
- Able to work under pressure and meet deadlines whilst maintain a high standard of accuracy
- Good organisational skills
- Good IT skills including Microsoft packages
- Attention to detail
- Ability to work effectively ion a busy team, adjust to change and motivate others
- Confident to handle difficult conversations with patients, relative and carers
- Ability to work independently and as part of a team
Aptitudes
Essential
- Supporting Everyone
- Respectful
- Innovative
- Collaborative
Person Specification
Qualifications and Training:
Essential
- Educated to GCSE, grade C (or equivalent) in English and Maths (E)
Knowledge and Experience
Essential
- Previous NHS experience
- Clinical/administration including filing and/or reception
- Previous experience in a healthcare or public setting
Skills and Abilities
Essential
- Excellent professional telephone manner
- Flexible approach to duties
- Able to work under pressure and meet deadlines whilst maintain a high standard of accuracy
- Good organisational skills
- Good IT skills including Microsoft packages
- Attention to detail
- Ability to work effectively ion a busy team, adjust to change and motivate others
- Confident to handle difficult conversations with patients, relative and carers
- Ability to work independently and as part of a team
Aptitudes
Essential
- Supporting Everyone
- Respectful
- Innovative
- Collaborative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Bristol Dental Hospital
Lower Maudlin St
Bristol
BS1 2LY
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
