Job summary
This new fixed term role, funded by Bristol and Weston Hospitals Charity, is to develop, embed and manage a new End of Life volunteering service across UHBW. The post holder will be key to developing a service which aims to improve the experience of patients and their loved ones through a compassionate volunteer programme, offering support and comfort in the last days of life in our hospitals. This post holder will:
- Work in partnership with Voluntary Services and End of Life Care Leads to develop, implement, manage, and evaluate a dedicated End of Life Care Volunteer programme.
- Recruit, train, manage and supervise a team of End-of-Life Care Volunteers.
- Collaborate with clinical teams to promote and manage the day to day running of the service across both Bristol and Weston hospital sites.
- Establish a service that is embedded in the hospital and has long-term sustainability
Main duties of the job
- To establish the End of Life Care Volunteer service within the hospital setting, supporting patients and those closest to them, who are approaching the end of their lives.
- To manage and support volunteers.
- To co-ordinate the operational day-to-day activity of the end-of-life volunteers in our hospitals, working alongside clinical teams and the specialist palliative care team to identify patients who would benefit from support.
- To ensure equity of service across Bristol and Weston hospital sites.
- To ensure the End-of-Life Care Volunteer service project team meetings run effectively, including providing administrative support.
- To establish and embed a service that has long term sustainability
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications and Training
Essential
- GCSE (or equivalent) in maths and English or equivalent experience
- NVQ level 3 Customer Care or equivalent qualification or experience
Knowledge and Experience
Essential
- Experience of working in a health environment or in a clinical setting
- Excellent customer service experience including handling queries, complaints, and sensitive information
- Experience of team working to achieve deadlines and objectives
- Experience of taking responsibility for managing workload and meeting deadlines
- Knowledge of Equality & Diversity legislation in relation to recruitment
- Previous experience of volunteering or working with volunteers
- Previous experience of teaching / training either in a group setting or one-to-one
- Knowledge of end of life or palliative care, acquired through study or personal or professional experience
Desirable
- Experience of working with dying patients and those closest to them
- Previous NHS experience
- Project delivery/management experience
Skills and Abilities
Essential
- Excellent communication skills (verbal, written, in person) with colleagues and internal and external customers
- Proven ability for accuracy in written and verbal information
- Experience of working in a busy administration function
- Ability to work under pressure, and maintain a customer-service focus
- Proven ability to use Microsoft Office and related packages, including spreadsheets, databases and inputting and updating electronic information accurately
- Proven ability for using own initiative and judgement in delivering a customer-focussed service
- Ability to work alone with minimal supervision and manage own workload effectively
- Willingness to visit all hospital sites (across Bristol and Weston) to meet with volunteers and staff
- Willingness to travel off-site to meet community / voluntary groups if needed
Desirable
- Experience of recruitment administration and employment checks
- Awareness of policy issues around end-of-life care
- Group facilitation skills
Person Specification
Qualifications and Training
Essential
- GCSE (or equivalent) in maths and English or equivalent experience
- NVQ level 3 Customer Care or equivalent qualification or experience
Knowledge and Experience
Essential
- Experience of working in a health environment or in a clinical setting
- Excellent customer service experience including handling queries, complaints, and sensitive information
- Experience of team working to achieve deadlines and objectives
- Experience of taking responsibility for managing workload and meeting deadlines
- Knowledge of Equality & Diversity legislation in relation to recruitment
- Previous experience of volunteering or working with volunteers
- Previous experience of teaching / training either in a group setting or one-to-one
- Knowledge of end of life or palliative care, acquired through study or personal or professional experience
Desirable
- Experience of working with dying patients and those closest to them
- Previous NHS experience
- Project delivery/management experience
Skills and Abilities
Essential
- Excellent communication skills (verbal, written, in person) with colleagues and internal and external customers
- Proven ability for accuracy in written and verbal information
- Experience of working in a busy administration function
- Ability to work under pressure, and maintain a customer-service focus
- Proven ability to use Microsoft Office and related packages, including spreadsheets, databases and inputting and updating electronic information accurately
- Proven ability for using own initiative and judgement in delivering a customer-focussed service
- Ability to work alone with minimal supervision and manage own workload effectively
- Willingness to visit all hospital sites (across Bristol and Weston) to meet with volunteers and staff
- Willingness to travel off-site to meet community / voluntary groups if needed
Desirable
- Experience of recruitment administration and employment checks
- Awareness of policy issues around end-of-life care
- Group facilitation skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Bristol Haematology & Oncology Centre
Horfield Road
Bristol
BS7 8DR
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
