Job summary
The post holder will be part of a small administrative team dealing with the daily booking and organisation of the Trust's patient transport requirement and data management of the electronic booking system, acting as a point of contact for hospital departments, ambulance providers and sometimes patients.
The role offers rewarding opportunities to make a noticeable difference during critical stages of our patients' care pathways, improve patient experience and integrate with a wide variety of departments to help facilitate optimal patient flow.
Main duties of the job
Communication
- Communication of routine, and sometimes sensitive, transport booking information using persuasive and negotiating skills, to internal and external stakeholders, including UHBW staff, patients and ambulance service staff
- Telephone contact with patients, and internal and external colleagues; some level of telephone contact with stakeholders will require a level of sensitive handling and emotional effort.
Patient Care:
- Responsibility for ensuring that the arranged patient transport provision is of an appropriate level of care for each patient.
Organisation and Planning:
- Planning and organisation of straightforward ongoing activities to maintain the efficient and effective booking of patient transport.
- Resolution of operational and data problems encountered by users; solving problems and making judgements, some of which require prior analysis.
- Working closely with other members of the team and external teams to plan journeys effectively within the available resources.
Service Development and Research:
- Provide feedback to managers where necessary, to inform changes in local processes.
Finance and Resources:
- Follow local protocols to allocate journeys to the appropriate resource, including both commissioned and non-commissioned services.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications and Training
Essential
- Educated to GCSE level to include Maths and English at C or above
Desirable
- Educated to degree level or similar experience
Knowledge and Experience
Essential
- Experience working in an administrative environment.
- Significant experience of spreadsheet management, including pivot tables, reporting and troubleshooting
- Experience of dealing with very large datasets
- Experience of data quality management
- Experience of dealing with angry or distressed phone-callers.
- Experience providing training and support to team members.
Desirable
- Understanding of Patient Transport Service systems and processes.
- An understanding of the role of the Patient Transport department in the wider context of the Trust, particularly in terms of patient flow.
- Knowledge and understanding of UHBW administrative procedures, including specialised IT systems and patient administration system.
Skills and Abilities
Essential
- Standard keyboard skills
- Dedicated approach to team-working
- Well-developed prioritisation skills
- Ability to work effectively under pressure.
- Ability to consider multiple variables and probable outcomes when making important decisions in high-pressure environment.
- Excellent telephone and email communication skills.
Aptitudes
Essential
- Strong communication skills, to support sharing plans, instructions and ideas with colleagues through both written and verbal means
- Flexibility approach
- Keen to embrace change and stay up to date with changing systems
- Excellent attention to detail
- Reliable and resilient
Person Specification
Qualifications and Training
Essential
- Educated to GCSE level to include Maths and English at C or above
Desirable
- Educated to degree level or similar experience
Knowledge and Experience
Essential
- Experience working in an administrative environment.
- Significant experience of spreadsheet management, including pivot tables, reporting and troubleshooting
- Experience of dealing with very large datasets
- Experience of data quality management
- Experience of dealing with angry or distressed phone-callers.
- Experience providing training and support to team members.
Desirable
- Understanding of Patient Transport Service systems and processes.
- An understanding of the role of the Patient Transport department in the wider context of the Trust, particularly in terms of patient flow.
- Knowledge and understanding of UHBW administrative procedures, including specialised IT systems and patient administration system.
Skills and Abilities
Essential
- Standard keyboard skills
- Dedicated approach to team-working
- Well-developed prioritisation skills
- Ability to work effectively under pressure.
- Ability to consider multiple variables and probable outcomes when making important decisions in high-pressure environment.
- Excellent telephone and email communication skills.
Aptitudes
Essential
- Strong communication skills, to support sharing plans, instructions and ideas with colleagues through both written and verbal means
- Flexibility approach
- Keen to embrace change and stay up to date with changing systems
- Excellent attention to detail
- Reliable and resilient
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Bristol Royal Infirmary
Upper Maudlin St
Bristol
BS2 8HW
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
