Job summary
The adult haemophilia and benign haematology service at Bristol Haematology & Oncology Centre has expanded in recent years and is the designated Haemophilia, TTP and ITP Regional Centre and/or Comprehensive Care Centre for bleeding disorders in the Bristol and South West Region.
The role of the support worker is to help provide a holistic and integrated service by offering support for all patients and their families affected by haemophilia and benign bleeding disorders and registered at Bristol Haemophilia Centre. This support is either from diagnosis, transfer from the paediatric service, or moving into area and is through to discharge, relocation or end of life.
The support worker will work closely with all MDT members locally and regionally
Main duties of the job
- Communicate effectively with all patients and their families from young adults to end of life.
- Be an active and vocal member of the MDT
- Participate in MDT discussions using independent knowledge gained from meetings with patients
- Answer, triage and log incoming calls and email enquiries from patients and professionals using good communication skills. Refer any clinical decisions to the team for assessment and review.
- Provide telephone advice and refer on or sign post to other sources of support.
- Communicate and signpost to appropriate holistic needs-related information.
- Provide supervision to less experienced staff and support them in developing necessary skills
- Support education of staff in issues relevant to these patients health promotion needs
- Take an active part in the induction and development of new employees. Providing relevant information with regards to the role itself and its interactions throughout the Trust and outside agencies.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Person Specification
Skills and Abilities
Essential
- Excellent interpersonal and written / verbal communication skills
- Assertive, autonomous and proactive. Good work ethic. Excellent role model
- Flexibility, adaptability to meet needs of a changing service
- Ability to work independently with minimum input from line management.
- Excellent organisational skills
- Ability to respond to and document complex interactions with patients and families
- Current driving license and access to a vehicle for work related community visits
- Ability to use initiative and problem solve
- Proven IT skills including competent use of Microsoft Excel and Word
- Commitment to the development and provision of high quality service
- Proven time management and ability to manage personal and work-related stress
Knowledge and Experience
Essential
- Experience of working as part of a team
- Experience of working with, young adults, patients and families
- Experience of workload prioritisation
- Experience of working with NHS/Support worker role or equivalent.
- Experience of the maintenance of data on a computer system
Qualifications and Training
Essential
- Good general standard of education, including GCSE (grade A- C) in English and Maths or equivalent
- Education to degree level or equivalent level of. Knowledge acquired by in depth relevant experience level study with relevant experience
- Computer literate and trained in the use of MS office applications, including email
Person Specification
Skills and Abilities
Essential
- Excellent interpersonal and written / verbal communication skills
- Assertive, autonomous and proactive. Good work ethic. Excellent role model
- Flexibility, adaptability to meet needs of a changing service
- Ability to work independently with minimum input from line management.
- Excellent organisational skills
- Ability to respond to and document complex interactions with patients and families
- Current driving license and access to a vehicle for work related community visits
- Ability to use initiative and problem solve
- Proven IT skills including competent use of Microsoft Excel and Word
- Commitment to the development and provision of high quality service
- Proven time management and ability to manage personal and work-related stress
Knowledge and Experience
Essential
- Experience of working as part of a team
- Experience of working with, young adults, patients and families
- Experience of workload prioritisation
- Experience of working with NHS/Support worker role or equivalent.
- Experience of the maintenance of data on a computer system
Qualifications and Training
Essential
- Good general standard of education, including GCSE (grade A- C) in English and Maths or equivalent
- Education to degree level or equivalent level of. Knowledge acquired by in depth relevant experience level study with relevant experience
- Computer literate and trained in the use of MS office applications, including email
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Bristol Haematology and Oncology Centre
Horfield Road
Bristol
BS2 8ED
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
