Job summary
The Clinical Genetics service covers the areas of Bristol, Bath, Gloucestershire and North Somerset, and is led by the University Hospitals Bristol and Weston NHS Foundation Trust based at St Michael's Hospital in the centre of Bristol. The service provides specialist clinics in Bristol and throughout the region. The post holder will be part of a team providing administrative support to the clinical team and will undertake a variety of tasks to deliver a quality service to users.
The Clinic Co-ordinator works closely with the clinical team to process referrals, book clinic appointments and outcome clinic appointments. The post holder will be actively responsible for the daily workloads ensuring deadlines are achieved. Work demands can change daily, therefore there will be an expectation to prioritise work accordingly. The post holder will need to be flexible to meet the duties and responsibilities of their role.
Due to the nature of the work undertaken in the Clinical Genetics Department, the post holder should be aware that they may be exposed to emotionally upsetting/distressing news and situations.
Main duties of the job
To support the triaging of referrals by liaising with key clinical staff Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders. Communicate changes to clinics and appointments to patients as instructed, often at short notice.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and Administration Level 3 NVQ or equivalent experience
Knowledge and Experience
Essential
- Clerical / administrative experience
- Experience of dealing with the public, both on the telephone and in person
Desirable
- Previous NHS experience
- Experience of using a Patient Administration System
Skills and Abilities
Essential
- Attention to detail
- Good IT skills including Microsoft packages
- Effective organisational skills
- Confidence to handle difficult conversations with patients, relatives and carers
- Ability to work on your own, using your own initiative, if required
- Ability to work effectively in a busy team, adjust to change and motivate others
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Effective and polite manner when dealing with people, both face to face and on the phone
Aptitudes
Essential
- Supportive
- Respectful
- Innovative
- Collaborative
Person Specification
Qualifications
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and Administration Level 3 NVQ or equivalent experience
Knowledge and Experience
Essential
- Clerical / administrative experience
- Experience of dealing with the public, both on the telephone and in person
Desirable
- Previous NHS experience
- Experience of using a Patient Administration System
Skills and Abilities
Essential
- Attention to detail
- Good IT skills including Microsoft packages
- Effective organisational skills
- Confidence to handle difficult conversations with patients, relatives and carers
- Ability to work on your own, using your own initiative, if required
- Ability to work effectively in a busy team, adjust to change and motivate others
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Effective and polite manner when dealing with people, both face to face and on the phone
Aptitudes
Essential
- Supportive
- Respectful
- Innovative
- Collaborative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Clinical Genetics St Michael's Hospital
Southwell street
Bristol
BS2 8EG
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
