IT Support Engineer
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Job summary
Are you ready to make a significant impact in the world of digital healthcare?
Following the approval of the Digital Strategy we will be undertaking an ambitious programme of work to deliver a range of state-of-the-art clinical IT solutions across the Trust to fully digitize our patient records and provide clinical staff with fast, simple and controlled access to patient data. This will be supported by a modern fit for purpose infrastructure and links to our Group Hospital partner, North Bristol Trust.
UHBW is on the hunt for an enthusiastic and experienced IT support engineer to join our large support team reporting to the deputy desktop support manager. Working in our 'outstanding' hospitals, focused around desktop and mobile devices so the successful candidate should have experience working with Apple and Android devices as well as desktop and laptop computers. A proven track record in excellent customer service is crucial in this busy role. Work will be based around the main hospital campus in central Bristol, however the Trust has sites throughout the city, so access to transport is essential.
The post holder should have at least two years' experience working in an I.T. support role. An MCSE or MCDST qualification is desirable but not essential. Experience working within an ITIL based environment would be beneficial as would experience with Apple DEP and VPP systems.
Main duties of the job
- 1. Mobile device support
The build, deployment, administration and support of the Trust's mobile device fleet
2. Installation of IT equipment
Imaging and encryption of new devices
Deployment of equipment
3. Responsible for the resolution of user problems:
Resolving problems within a reasonable timeframe (SLA) either by correcting or escalating to the relevant support organisation;
Keeping the end user informed of progress as appropriate;
Ensuring that all actions relating to the problem are recorded on the Service Desk system in a timely fashion;
Reporting all exceptions to the Desktop Support Manager for further escalation.
4. Provision of support for the following:
Project implementation
Windows 10
iOS and Android
Hardware fault diagnosis/resolution on PCs, laptops, mobile devices and peripherals
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Details
Date posted
23 July 2024
Pay scheme
Agenda for change
Band
Band 5
Salary
£28,407 to £34,581 a year pa
Contract
Permanent
Working pattern
Full-time
Reference number
387-TS-6845-MF
Job locations
40 Southwell Street
Bristol
BS2 8EJ
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
40 Southwell Street
Bristol
BS2 8EJ
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
