Job summary
We are excited to offer this new opportunity for an experienced nurse or AHP to join the team in Weston. This post is a key role within the wider multidisciplinary team, comprising of ED Consultant, Senior Nurse, and colleagues from specialist areas including the Homeless support team, Drug and alcohol services, Safeguarding, and Liaison Psychiatry. High Impact Users can be frequent attenders to the Emergency Department, those whose presentations are difficult to manage or those with complex medical, psychological or social needs. The post holder will be based within the Emergency Department.
The post was created to provide co-ordination and management of High Impact Users to the Adult Emergency Department, ensuring that this group of patients are identified, safely and effectively managed, and given the best and most appropriate care.
The post holder will use their expert knowledge, skills and initiative to ensure that existing systems and protocols are used for the early identification and coordination of care for High Impact users, and that these systems are maintained and updated as required.
They will participate in meeting the health and clinical advocacy needs of this group of patients , using their high quality Nursing knowledge and experience, ensuring that patients receive the best possible ongoing care, and that ED staff are supported in meeting sometimes complex care needs.
Main duties of the job
- Provide clinical advice based on expert knowledge and skills and support locally in the ED for nursing and medical staff in the management of High Impact users.
- Coordinate the gathering of information from multi-disciplinary team members to assist in and writing Patient support plans- pulling on specialist advice from the required health professionals.
- Liaise with external agencies and Trusts in gathering information about High impact users to coordinate accurate Patient support plans
- Arrange follow up multi-disciplinary team meetings to discuss individuals, this will include meetings across other Trusts to discuss high impact users and share and develop information and patient support plans.
- Monitor previous High impact users' attendances to monitor increases in activity, to review the impact the support plans and work has made on individuals attendance. Review any changes to the service and its impact.
- Participate with the review within division of Weston to evaluate the role with regard to cost-effectiveness of role in reducing readmission rates and in-patient length of stay.
- Write up annual report- include numbers seen, reductions in attendances
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications and Training
Essential
- Registered 1st level Nurse (RGN) /registered Mental Health Nurse or registered AHP
- Current NMC registration or AHP equivilent
Desirable
- Qualification in teaching and assessing
- Post registration study in Health Promotion or related subject
- 1st Degree In nursing or health related subject, willing to undertake/ working towards
Skills and abilities
Essential
- Organisation and management skills
- Excellent interpersonal and communication skills
- Act as a role model and as a mentor/assessor
- Able to work in partnership with and negotiate with a wide variety of partnership agencies, and other NHS providers
- Ability to manage conflict and cope with emotional issues presented in the course of work, and to support others
- Able to work effectively and constructively within a multi-disciplinary team
- Flexibility, adaptability to meet needs of a changing service
- IT skills including use of email and Microsoft Office packages
- Able to construct and deliver teaching sessions
- Ability to work effectively under pressure
- Ability to problem solve
- Ability to work unsupervised and use own initiative
- Knowledge of national and local specialty specific issues
- Innovative and participates with practice and policy change
- Awareness of current national changes in nursing/ NHS
Desirable
- Able to design and run audits
Knowledge and Experience
Essential
- Experience working directly with patients presenting to emergency care with physical and/ or mental health needs
- Experience of independent / autonomous practice
- Experience of undertaking holistic health assessments and assessing complex mental health needs and social care needs as well as physical care health needs
- Experience of dealing with very complex issues
Desirable
- Proven team management experience
- Case Management Experience
- Experience of working in partnership with voluntary / statutory agencies
- Experience of managing, supervising and monitoring Junior Members of staff and students 1:1
- Project management experience
- Experience of undertaking research or audit projects
Person Specification
Qualifications and Training
Essential
- Registered 1st level Nurse (RGN) /registered Mental Health Nurse or registered AHP
- Current NMC registration or AHP equivilent
Desirable
- Qualification in teaching and assessing
- Post registration study in Health Promotion or related subject
- 1st Degree In nursing or health related subject, willing to undertake/ working towards
Skills and abilities
Essential
- Organisation and management skills
- Excellent interpersonal and communication skills
- Act as a role model and as a mentor/assessor
- Able to work in partnership with and negotiate with a wide variety of partnership agencies, and other NHS providers
- Ability to manage conflict and cope with emotional issues presented in the course of work, and to support others
- Able to work effectively and constructively within a multi-disciplinary team
- Flexibility, adaptability to meet needs of a changing service
- IT skills including use of email and Microsoft Office packages
- Able to construct and deliver teaching sessions
- Ability to work effectively under pressure
- Ability to problem solve
- Ability to work unsupervised and use own initiative
- Knowledge of national and local specialty specific issues
- Innovative and participates with practice and policy change
- Awareness of current national changes in nursing/ NHS
Desirable
- Able to design and run audits
Knowledge and Experience
Essential
- Experience working directly with patients presenting to emergency care with physical and/ or mental health needs
- Experience of independent / autonomous practice
- Experience of undertaking holistic health assessments and assessing complex mental health needs and social care needs as well as physical care health needs
- Experience of dealing with very complex issues
Desirable
- Proven team management experience
- Case Management Experience
- Experience of working in partnership with voluntary / statutory agencies
- Experience of managing, supervising and monitoring Junior Members of staff and students 1:1
- Project management experience
- Experience of undertaking research or audit projects
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Weston General Hospital
Grange Road
Weston Super Mare
BS20 4TQ
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
