University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

Support Medical Secretary

Information:

This job is now closed

Job summary

Come and work at the Bristol Eye Hospital, if you're new to the organisation you'll receive 27 days annual leave plus Bank holiday's on joining. This increases to 29 days and 33 days plus Bank holidays with longer service.

We're a medium sized team of 10 secretaries and two admin support staff. To support a team of senior medical secretaries to enable the provision of an efficient and effective secretarial service for the Ophthalmology Consultants, including and their wider multi-disciplinary teams. The Trust has key performance indicators in place which determines who quickly correspondence if delivered following a clinic consultation.

Facilitate delivery of internal referrals to the correct clinical team to avoid delay in continued treatment pathways.

Familiarity with the Trust's Access Policy and Referral to Treatment pathways (RTT).

Supporting the wider team with process of Medisoft correspondence following virtual or clinical visits.

Work distribution is managed by senior medical secretaries within each team.

Note- this advert may close early if a high number of applications are received.

Main duties of the job

Clinical noting dictations, completion of clinic letter via clinical noting system. You will need to be able to demonstrate experience in a secretarial environment.

Support of the senior medical secretary team with queries from patients and colleagues.

The Eye Hospital is a great place to work, it's small enough to be friendly and we're all on first names terms. We try to organise a hospital wide social event at least once a year and individual departments will organise separate events too.

The secretarial team is well supported by each other and their line managers. We have regular meetings and engage the whole when organisational changes are planned.

About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Details

Date posted

23 May 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year pa pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

387-S-6125-NG

Job locations

Bristol Eye Hospital

Lower Maudlin Street

Bristiol

BS1 2LX


Job description

Job responsibilities

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

Job description

Job responsibilities

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

Person Specification

Qualifications and Training

Essential

  • Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
  • Business and Administration Level 3 NVQ or equivalent experience
  • Qualified in word processing or audio typing (or equivalent)

Knowledge and Experience

Essential

  • Experience of dealing with the public, both on the telephone and in person

Desirable

  • Clerical / administrative experience
  • Previous NHS experience
  • Understanding of medical terminology

Skills and Abilities

Essential

  • Effective and polite manner when dealing with people, both face to face and on the phone
  • Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
  • Ability to work effectively in a busy team, adjust to change and motivate others
  • Ability to work on your own, using your own initiative, if required
  • Confidence to handle difficult conversations with patients, relatives and carers
  • Ability to adapt to use new computer packages and programmes
  • Effective organisational skills
  • Good IT skills including Microsoft packages
  • Attention to detail

Aptitudes

Essential

  • Respecting Everyone
  • Embracing Change
  • Recognising Success
  • Working Together
Person Specification

Qualifications and Training

Essential

  • Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
  • Business and Administration Level 3 NVQ or equivalent experience
  • Qualified in word processing or audio typing (or equivalent)

Knowledge and Experience

Essential

  • Experience of dealing with the public, both on the telephone and in person

Desirable

  • Clerical / administrative experience
  • Previous NHS experience
  • Understanding of medical terminology

Skills and Abilities

Essential

  • Effective and polite manner when dealing with people, both face to face and on the phone
  • Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
  • Ability to work effectively in a busy team, adjust to change and motivate others
  • Ability to work on your own, using your own initiative, if required
  • Confidence to handle difficult conversations with patients, relatives and carers
  • Ability to adapt to use new computer packages and programmes
  • Effective organisational skills
  • Good IT skills including Microsoft packages
  • Attention to detail

Aptitudes

Essential

  • Respecting Everyone
  • Embracing Change
  • Recognising Success
  • Working Together

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

Address

Bristol Eye Hospital

Lower Maudlin Street

Bristiol

BS1 2LX


Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

Address

Bristol Eye Hospital

Lower Maudlin Street

Bristiol

BS1 2LX


Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

PA to the Management and Senior Leadership Team

Enoka Athukorala

enoka.athukorala@uhbw.nhs.uk

01173429216

Details

Date posted

23 May 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year pa pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

387-S-6125-NG

Job locations

Bristol Eye Hospital

Lower Maudlin Street

Bristiol

BS1 2LX


Supporting documents

Privacy notice

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)'s privacy notice (opens in a new tab)