Job summary
We are looking for a dynamic and adaptable administrator (30 hours per week) for our corporate Patient Safety Team at University Hospitals Bristol & Weston NHS Foundation Trust .
This is a key role providing administrative support for our small friendly Trust Patient Safety Insight Team. Excellent IT and communication skills to support the corporate patient safety team are essential.
Main duties of the job
This is an essential role within our Trust Headquarters based team where you will be the first contact required to demonstrate sensitive engagement and communication skills with people affected by patient safety incidents.
You will need to be meticulous and detailed in your approach to your work. A key requirement is that you can demonstrate good planning and organisational skills to ensure timely and smooth running of the team , so that it can be effective in performing its essential role in the organisation.
The post holder will be required to work on site in Bristol with the option to work from home on occasions. There may be occasional travel to other hospital sites to support investigators in their work.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Knowledge and Experience
Essential
- Significant secretarial/administrative experience
- Significant experience of managing a complex and varied workload
- Extensive experience in dealing with highly sensitive enquiries and information made by colleagues, patients and their families both on the telephone and in person, demonstrating at all times a compassionate and supportive approach
- Experience of working in a role with a focus on good record keeping where a high level of attention to detail was required
Desirable
- Previous NHS experience
- Understanding and use of specialist medical terminology
- Knowledge of NHS policies and/or procedures
Skills and Abilities
Essential
- Excellent IT skills in Microsoft Word, Outlook E-mail, PowerPoint, SharePoint and Excel, including use of electronic diary
- High level of accuracy and attention to detail in producing, formatting and proof-reading complex investigation reports suitable for a wide range of audiences including the public, patients and families
- Effective organisational skills and ability to plan and co-ordinate activities and make arrangements to support patient safety investigations
- Ability to develop good working relationships with a wide range of staff, patients, families
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work independently, manage own workload and work as part of a team
- Ability to take and produce notes of meetings including those with patients and families
- Ability to use virtual platforms for meetings, workshops, etc including more advanced functions such as breakout rooms, whiteboards
Qualifications and Training
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and Administration Level 3 NVQ or equivalent experience
Desirable
- Qualified in word processing or audio typing (or equivalent)
- Educated to A level in English language or equivalent
Person Specification
Knowledge and Experience
Essential
- Significant secretarial/administrative experience
- Significant experience of managing a complex and varied workload
- Extensive experience in dealing with highly sensitive enquiries and information made by colleagues, patients and their families both on the telephone and in person, demonstrating at all times a compassionate and supportive approach
- Experience of working in a role with a focus on good record keeping where a high level of attention to detail was required
Desirable
- Previous NHS experience
- Understanding and use of specialist medical terminology
- Knowledge of NHS policies and/or procedures
Skills and Abilities
Essential
- Excellent IT skills in Microsoft Word, Outlook E-mail, PowerPoint, SharePoint and Excel, including use of electronic diary
- High level of accuracy and attention to detail in producing, formatting and proof-reading complex investigation reports suitable for a wide range of audiences including the public, patients and families
- Effective organisational skills and ability to plan and co-ordinate activities and make arrangements to support patient safety investigations
- Ability to develop good working relationships with a wide range of staff, patients, families
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work independently, manage own workload and work as part of a team
- Ability to take and produce notes of meetings including those with patients and families
- Ability to use virtual platforms for meetings, workshops, etc including more advanced functions such as breakout rooms, whiteboards
Qualifications and Training
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and Administration Level 3 NVQ or equivalent experience
Desirable
- Qualified in word processing or audio typing (or equivalent)
- Educated to A level in English language or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Bristol Royal Infirmary
Upper Maudlin Street
Bristol
BS1 3NU
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
