Job summary
An exciting opportunity has arisen to provide maternity leave cover as a Senior Medical Secretary at Weston General Hospital . We are looking for an enthusiastic and dynamic candidate who thrives in a busy and supportive environment.
Please note that we may close this advert early if we receive a high number of applications!
The role includes being part of a team which provides an efficient and effective patient-focused secretarial service for the consultants and multi-disciplinary teams.
The post holder will have a range of secretarial and administrative experience, ideally in a hospital environment, though other administration experience will be valued.
Working in a busy and sometimes demanding job, within a supportive and nurturing team, the candidate must be a good team player and enjoy working within a multidisciplinary team. They will need to be able to manage and prioritise workload appropriately.
Applicants should have excellent organisational and interpersonal skills and the ability to work well under pressure. Good communication skills and the ability to use initiative is essential.
Main duties of the job
- Providing secretarial support to the bone health speciality.
- Dealing with telephone enquiries / taking accurate messages as appropriate.
- Acting as a contact and liaison point for patients, clinicians, GP's, nursing staff, Medical Records and medical representatives, both face to face and on the telephone
- Promote a positive image of University Hospital Bristol and Weston NHS Foundation Trust at all times
- To liaise with and act as a point of contact for clinical and non-clinical staff via telephone and email
- To act as a point of contact for patients, relatives and carers.
- The post holder should be polite and empathetic at all times and able to communicate effectively when dealing with difficult situations/conversations
- Escalate patients queries, capacity problems to the roles line manage or relevant clinical staff
- General office admin duties (forwarding of emails; sorting & distributing post; filing; printing; photocopying)
- Housekeeping duties (setting up meeting rooms; preparing welcome refreshments; keeping display boards up to date; unpacking deliveries)
- Maintain confidentiality and discretion and comply with the terms of the Data Protection Act and local Trust policies at all times.
- Undertaking any other duties which are deemed appropriate to the post
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications and Training
Essential
- Educated to GCSE A*- C in both English Language and Mathematics or equivalent in these two subjects e.g. Certificates in Adult Literacy and Numeracy at Level 2
- Qualified in word processing or audio typing (or equivalent)
Desirable
- Business and Administrative level 3 NVQ or equivalent experience
Knowledge & Experience
Essential
- Secretarial / administrative experience
- Experience of using Microsoft packages - Outlook/Excel/Word/Publisher
- Experience of working as part of a multi-disciplinar team
Desirable
- Experience of audio typing / word processing/proof reading
- Experience working in NHS / healthcare setting
- Experience of using CereFlow/ similar in-house patient record system
- Some knowledge of medical terminology
Skills & Abilities
Essential
- Excellent interpersonal and communication skills
- Excellent computer literacy skills including use of MS office applications for email, word processing etc
- Excellent written English skills including keen attention to spelling and grammar
- Good organisational skills and self-management with ability to meet targets and deadlines
- Excellent organisational and planning skills
- Ability to produce high quaity work with attention to detail
Desirable
- Ability to minute meetings
- Ability to use video conference software i.e. WebEx, MS Teams
Person Specification
Qualifications and Training
Essential
- Educated to GCSE A*- C in both English Language and Mathematics or equivalent in these two subjects e.g. Certificates in Adult Literacy and Numeracy at Level 2
- Qualified in word processing or audio typing (or equivalent)
Desirable
- Business and Administrative level 3 NVQ or equivalent experience
Knowledge & Experience
Essential
- Secretarial / administrative experience
- Experience of using Microsoft packages - Outlook/Excel/Word/Publisher
- Experience of working as part of a multi-disciplinar team
Desirable
- Experience of audio typing / word processing/proof reading
- Experience working in NHS / healthcare setting
- Experience of using CereFlow/ similar in-house patient record system
- Some knowledge of medical terminology
Skills & Abilities
Essential
- Excellent interpersonal and communication skills
- Excellent computer literacy skills including use of MS office applications for email, word processing etc
- Excellent written English skills including keen attention to spelling and grammar
- Good organisational skills and self-management with ability to meet targets and deadlines
- Excellent organisational and planning skills
- Ability to produce high quaity work with attention to detail
Desirable
- Ability to minute meetings
- Ability to use video conference software i.e. WebEx, MS Teams
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Weston General Hospital
Grange Road, Uphill
Weston-super-Mare
BS23 4TQ
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
