Transaction Services Manager

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

The closing date is 06 May 2024

Job summary

The post holder will be responsible for the day-to-day management of a large, dedicated transaction services team across two sites within Finance. Working closely with the Deputy Head of Transactional Services, to deliver a high-quality customer service to all stakeholders.

They will be familiar with departmental goals and aligning targets against key objectives. It is essential to have previous line management experience, to confidently direct the team and act as an escalation point for issues. You will allocate and monitor workloads, working in an agile manner to meet changing business needs, possessing excellent organisational skills and an ability to manage competing demands.

To be successful in this role you will demonstrate your knowledge and experience of both the Accounts Payable and Receivable functions, with a willingness to learn to provide cross-cover supervision with the other managers within the area as needed. The post holder should be a subject matter expert, familiar with processes and supporting documentation, with an ability to identify and contribute to the Trust's continuous process improvement projects.

You will be willing to share your knowledge to support the team, identifying training needs and ensuring your team are skilled as required. The post holder will be responsible for dealing with complex matters, resolving account issues/disputes collaborating with suppliers, customers, and other key stakeholders.

Main duties of the job

The post holder will be confident in managing a large volume of data and high value transactions with an ability to manipulate and sort data as required to produce management information and complete month end procedures.Analysing complex and commercially sensitive financial information to problem solve and identify errors.

The post holder should have good working knowledge of excel and be competent in presenting and interpreting data.

This vacancy will be based at either University Bristol and Weston Foundation Hospital - Trust HQ and/or Weston General Hospital, with an element of remote working.

The individual will be responsible for the daily supervision of the team; establishing 1-2-1s; managing performance; conducting appraisals and providing training and development to team members. With an ability to adapt to changing business needs as required. They will need to demonstrate their ability in terms of planning and organising team workloads, adhering to set timetables and strict deadlines, meeting targets and KPIs, ensuring requests are actioned in line with policy, procedures and are audit compliant.

They will deal with complex queries and be the escalation point for queries from your team members and provide advice and guidance to the finance and non-finance managers. The post holder will be keen to assist in identifying areas for improvement, proposing changes to policy and procedures to gain efficiencies and improve KPIs.

About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Date posted

22 April 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £34,581 a year Dependant on experience

Contract

Permanent

Working pattern

Full-time

Reference number

387-TS-6767-TJ

Job locations

Trust HQ

Marlborough Street

Bristol

BS1 3NU

Job description

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Interviews to be held on the 10th of May.

Job description

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Interviews to be held on the 10th of May.

Person Specification

Knowledge and Experience

Essential

oExperience of managing and maintaining all aspects of a computerised Purchase Ledger function within a large organisation
oExperience of staff management
oEvidence of previous experience within the NHS or a large business organisation
oExperience of recruitment, selection, and training of staff
oExperience of dealing with confidential and sensitive team member issues
oExperience of handling and resolving all nature of team member issues in accordance with HR policies
oExperience of liaising with internal and external auditors, other government agencies, and professional advisors, discussing and implementing agreed recommendations

Desirable

oExperience of working as part of a management team

Skills & Abilities

Essential

oExcellent communication and interpersonal skills
oAbility to motivate, manage and team-build to optimise performance
oAbility to work effectively with a flexible and adaptable approach
oAbility to work in an organised manner
oAbility to identify objectives and initiate action to achieve results
oAbility to act in a resilient manner and work under pressure
oAbility to frequently switch between complex tasks with no prior notice to meet demands of third party stakeholders

Aptitudes

Essential

oCommitted, self-motivated, and able to act on own initiative
oRespecting Everyone
oEmbracing Change
oRecognising Success
oWorking Together

Qualifications & Training

Essential

oDegree in relevant qualification or equivalent experience
oEvidence of CPD or qualification in transaction services or equivalent experience
oLevel 3 NVQ Customer Care and Management or equivalent experience
oEvidence of previous management experience within the NHS or a large business organisation

Person Specification

Knowledge and Experience

Essential

oExperience of managing and maintaining all aspects of a computerised Purchase Ledger function within a large organisation
oExperience of staff management
oEvidence of previous experience within the NHS or a large business organisation
oExperience of recruitment, selection, and training of staff
oExperience of dealing with confidential and sensitive team member issues
oExperience of handling and resolving all nature of team member issues in accordance with HR policies
oExperience of liaising with internal and external auditors, other government agencies, and professional advisors, discussing and implementing agreed recommendations

Desirable

oExperience of working as part of a management team

Skills & Abilities

Essential

oExcellent communication and interpersonal skills
oAbility to motivate, manage and team-build to optimise performance
oAbility to work effectively with a flexible and adaptable approach
oAbility to work in an organised manner
oAbility to identify objectives and initiate action to achieve results
oAbility to act in a resilient manner and work under pressure
oAbility to frequently switch between complex tasks with no prior notice to meet demands of third party stakeholders

Aptitudes

Essential

oCommitted, self-motivated, and able to act on own initiative
oRespecting Everyone
oEmbracing Change
oRecognising Success
oWorking Together

Qualifications & Training

Essential

oDegree in relevant qualification or equivalent experience
oEvidence of CPD or qualification in transaction services or equivalent experience
oLevel 3 NVQ Customer Care and Management or equivalent experience
oEvidence of previous management experience within the NHS or a large business organisation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information