Ward Clerk - C604 Cardiac Intensive Care

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

The closing date is 06 May 2024

Job summary

Cardiac Intensive Care/C604 is located at the Bristol Heart Institute, Level 6. We care for all patients post cardiac surgery both emergency and planned, as well as some planned general surgery patients.

Our patient's include all patients having cardiac surgery, adult congenital heart disease and some patients having cardiology procedures, as well as some planned general surgery procedures. Our patient length of stay is from 2-7 days, but can sometimes be longer.

The ward has a Multi-disciplinary approach where you will interact regularly Physiotherapist, Occupational Therapist, Surgeons, Nurse Practitioners and Specialist Nurses like heart failure Nurses or wound care Nurses along with the Nurses and Doctors' caring for our patients.

Main duties of the job

To liaise with patients, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
Show a caring and professional approach towards patients and visitors when carrying out all duties
Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
To welcome and assist patients, relatives and visitors on arrival to the ward and inform appropriate staff. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner
Ensure that all clinical results and other clinical information are accurately filed in the patient notes and that patient notes are up to date and maintained according to the relevant Trust standards
Ensure patients are transferred to relevant wards on care flow (hospital tracking system)
Ensure patient records are appropriately received and transferred and trace all notes into and out of the ward
Prepare patient notes for coding within the relevant deadlines set by the coding team
To carry out associated clerical duties, for example maintaining accurate filing systems, photocopying, receiving and distributing post, diary management and scanning/uploading patient notes to the online computer system so that they are ready to be viewed in their out patient appt, making outpatient appointments
Undertake the role's/duties in the case of a major incident in your department

About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Date posted

22 April 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pa pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

387-SPS-3824-NG

Job locations

Bristol Heart Institute

Terrell Street

Bristol

BS2 8ED

Job description

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Job description

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person Specification

Qualifications and Training

Essential

Educated to GCSE, grade C or above (or equivalent) in English Language and Maths

Desirable

Ability and willingness to undertake appropriate training

Knowledge and Experience

Essential

Previous reception or customer facing experience in a healthcare or public setting
Clerical/administration experience including filing and/or reception
Able to work as a member of a team
Experience of time management skills and prioritising work within a busy environment

Desirable

Previous NHS experience

Skills and Abilities

Essential

Excellent/professional telephone/ reception manner
Flexible approach to duties
Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
Able to communicate clearly and act quickly in emergency
Good IT skills including Microsoft packages
Tidy and methodical working practice
Attention to detail
Ability to work effectively in a busy team, adjust to change and motivate others
Ability to work independently and as part of a team
Confidence to handle difficult conversations with patients, relatives and carers

Aptitudes

Essential

Supportive
Respectful
Innovative
Collaborative

Person Specification

Qualifications and Training

Essential

Educated to GCSE, grade C or above (or equivalent) in English Language and Maths

Desirable

Ability and willingness to undertake appropriate training

Knowledge and Experience

Essential

Previous reception or customer facing experience in a healthcare or public setting
Clerical/administration experience including filing and/or reception
Able to work as a member of a team
Experience of time management skills and prioritising work within a busy environment

Desirable

Previous NHS experience

Skills and Abilities

Essential

Excellent/professional telephone/ reception manner
Flexible approach to duties
Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
Able to communicate clearly and act quickly in emergency
Good IT skills including Microsoft packages
Tidy and methodical working practice
Attention to detail
Ability to work effectively in a busy team, adjust to change and motivate others
Ability to work independently and as part of a team
Confidence to handle difficult conversations with patients, relatives and carers

Aptitudes

Essential

Supportive
Respectful
Innovative
Collaborative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information