Job summary
We are currently looking to recruit a Full time Night shift Switchboard Operator on a permanent contract.
The successful candidate will join a friendly front line team operating a busy acute hospital switchboard. You will need excellent communication and interpersonal skills and be calm in emergency situations.
Main duties of the job
- As the first point of contact for the telecommunication service of the UHBW Trust, operators are responsible for providing an efficient switchboard/information service 24/7 to all staff and customers of the Trust.
- Carry out all aspects of the responsibilities of an operator in a pleasant, courteous and professional manner at all times.
- Operators will be required to use their own initiative efficiently and accurately when dealing with Emergency/Life and Death procedures and situations outside the parameters of these procedures.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications and Training
Essential
- Educated to GCSE Standard or equivalent in English and Mathematics.
- Qualification in IT or proven use of IT packages.
Desirable
- Knowledge of Data Protection and Patient confidentiality issues.
- Customer Service NVQ.
- Typing/Word Processing Qualification
Knowledge and Experience
Essential
- Previous Switchboard/Call Centre experience or Customer focused role.
- Experience of working well within a Team Environment.
- Experience of working under pressure and managing a demanding workload.
Desirable
- Customer Care.
- NHS Experience.
- Previous work within Emergency Services.
- Shift work/Night work Experience.
Skills and Abilities
Essential
- Excellent communication skills including confident/pleasant telephone manner.
- To have used BTS Switchboard and Multitone Bleep system or similar.
- Prepared to train/mentor others.
- Good spelling skills.
Person Specification
Qualifications and Training
Essential
- Educated to GCSE Standard or equivalent in English and Mathematics.
- Qualification in IT or proven use of IT packages.
Desirable
- Knowledge of Data Protection and Patient confidentiality issues.
- Customer Service NVQ.
- Typing/Word Processing Qualification
Knowledge and Experience
Essential
- Previous Switchboard/Call Centre experience or Customer focused role.
- Experience of working well within a Team Environment.
- Experience of working under pressure and managing a demanding workload.
Desirable
- Customer Care.
- NHS Experience.
- Previous work within Emergency Services.
- Shift work/Night work Experience.
Skills and Abilities
Essential
- Excellent communication skills including confident/pleasant telephone manner.
- To have used BTS Switchboard and Multitone Bleep system or similar.
- Prepared to train/mentor others.
- Good spelling skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Bristol Royal Infirmary
Upper Maudlin Street
Bristol
BS2 8HW
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
