Job summary
As a Band- 4 Health Care Support Worker, the post holder will work closely with service users, their friends, family and carers, as a member of our committed multidisciplinary team, that includes Consultants, Registrars, Specialised Nurses and Health Care Support Workers. The post holder will be leading a team of Band 3 Health Care Support Workers in setting up and allocating clinic rooms for the smooth running of various clinics in the Outpatient Department. The post holder will maintain the highest level of safety for those utilising our services by understanding the boundaries of the Health Care Support Worker role and collaborating closely with Registered Nurses, utilising the most recent techniques and following evidence-based protocols and guidelines when carrying out care plans and helping to achieve the best possible clinical outcomes through collaboration, respect and empowerment.
The post holder will be assisting with regular audits and ensuring safety of the service users and will play a crucial role in making sure those who utilise our services have a great experience.
NOTE: This position is not eligible for visa sponsorship, can you please confirm you will be able to evidence your right to work without sponsorship as part of your pre-employment checks if successful.
Main duties of the job
Help ensure the multidisciplinary team that individuals those who care for them receive high-quality, care and assistance by participating and leading the support worker team members in assessment, offering care and support, and dispensing information and guidance as needed.
Actively participate in and help enable the health care support team members to timely assess patients
Able to act effectively in medical emergencies
Should be able to proactively participating in creating order forms, stock rotation and agility requests
Able to demonstrate accountability and take responsibility for own actions and be able to act in line with Trust policies and procedures
Act as a role model to the team and be able to demonstrate politeness and a can do attitude on challenging circumstances
Willing to participate in training and enhance one's own and the team's development and wellbeing
Please refer to the job description attached for further details.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.
UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications and Training
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Level 3 NVQ or equivalent experience
Desirable
- ECG
- Phlebotomy
- Wound Care
Skills and Abilities
Essential
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of Accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work independently, managing own workload, whilst providing supervision and support to others
- Confidence to handle difficult conversations with patients, relatives and carers
- Effective organisational skills
- Good IT skills including Microsoft packages
- Attention to detail
- To show a caring and professional approach towards patients, relative and carers
- Resilience when dealing with difficult situations, distressed patients and relatives
- Empathetic approach
Knowledge and Experience
Essential
- Previous Senior Clinic Coordination
- Senior Health care support worker experience
- Experience of using a Patient Administration Systems
- Experience of dealing with the public, both on the telephone and in person
- Team Leader
Desirable
- Previous NHS experience in outpatients area
- Rota management and scheduling experience
- Chairing meetings including safety briefs
Aptitudes
Essential
- Supportive
- Respectful
- Innovative
- Collaborative
Person Specification
Qualifications and Training
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Level 3 NVQ or equivalent experience
Desirable
- ECG
- Phlebotomy
- Wound Care
Skills and Abilities
Essential
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of Accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work independently, managing own workload, whilst providing supervision and support to others
- Confidence to handle difficult conversations with patients, relatives and carers
- Effective organisational skills
- Good IT skills including Microsoft packages
- Attention to detail
- To show a caring and professional approach towards patients, relative and carers
- Resilience when dealing with difficult situations, distressed patients and relatives
- Empathetic approach
Knowledge and Experience
Essential
- Previous Senior Clinic Coordination
- Senior Health care support worker experience
- Experience of using a Patient Administration Systems
- Experience of dealing with the public, both on the telephone and in person
- Team Leader
Desirable
- Previous NHS experience in outpatients area
- Rota management and scheduling experience
- Chairing meetings including safety briefs
Aptitudes
Essential
- Supportive
- Respectful
- Innovative
- Collaborative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Outpatient Specialised Services, Bristol Heart Institute
Terrell Street
Bristol
BS2 8ED
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
