Job summary
The Bristol Royal Hospital for Children are inviting applications from experienced and ambitious candidates for the role of Performance and Operations Manager to join our successful team. We are looking for a hard-working individual who is enthusiastic and committed to delivering exceptional patient care. The postholder will lead the operational aspects of the service and work closely with the Assistant General Manager, General Manager and divisional management team, using continuous service improvement to deliver the strategic objectives and recovery plan for our patients. The successful candidate will have experience of providing operational service management and developing others. They will have excellent organisation, communication and interpersonal skills to liaise with patients and internal and external colleagues. If you are looking for a fast-paced role, with the opportunity for personal development within a supportive team we would welcome your application.
This post is available as a full time post.
Main duties of the job
The post holder will be responsible for the effective management of paediatric medical specialities to support the delivery of safe, high quality, patient-centred care and promote a positive working environment for staff.
They will oversee elective and outpatient performance in medical services, including inpatient, outpatient and diagnostic services. This will encompass overall management of all administrative and performance teams. The post holder will manage these teams to ensure high quality scheduling of activity, including proactive patient level management of diagnostic and 18-week referral to treatment pathways. Working closely with a range of colleagues from all disciplines, the post holder will plan and co-ordinate resources within medical services to ensure safe delivery of care, positive patient experiences, and achievement of access targets in line with Trust objectives.
The post holder will be responsible for monitoring demand and capacity to ensure that the Trust delivers responsive and high quality services. The post holder will also ensure that patients are managed in line with Trust policies and national standards for booking.
There is an expectation that the post holder will act as lead for service improvement within the service and will work closely with clinical and non-clinical colleagues to support a culture of continuous improvement and innovation.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications and Training
Essential
- Educated to degree level or equivalent experience
Desirable
- Post-graduate qualification in healthcare management, or equivalent evidence of continuing professional development
Aptitudes
Essential
- Respecting Everyone
- Embracing change
- Recognising Success
- Working Together
- Initiative and drive to achieve results
- Flexible and adaptable approach
- Ability to take the strategic overview, whilst giving due attention to getting detail correct
- Resilient
- Proven ability to work under pressure to meet deadlines
- Demonstrable ability to work as part of a team
- Experience of managing challenging situations and relationships
Knowledge and Experience
Essential
- Significant experience of managing a range of staff or a major service
- Significant experience of budgetary management, including management of contract income
- Experience and proven ability in managing organisational / service change
- Acute sector operational experience or equivalent experience
Desirable
- NHS or public sector experience or equivalent experience
- Management of waiting lists and performance
Skills and abilities
Essential
- Proven ability to communicate effectively and sensitively with a wide range of people and to build credibility quickly
- Knowledge of current NHS issues, including performance targets
- Proven ability to analyse complex problems and to develop practical and workable solutions to address them
- Ability to think and plan tactically and creatively to prioritise work programs in the face of competing demands and within resources
- Good interpersonal skills
- Excellent IT skills
- Ability to produce and present analytical reports
- Ability to manage, motivate and develop people
Person Specification
Qualifications and Training
Essential
- Educated to degree level or equivalent experience
Desirable
- Post-graduate qualification in healthcare management, or equivalent evidence of continuing professional development
Aptitudes
Essential
- Respecting Everyone
- Embracing change
- Recognising Success
- Working Together
- Initiative and drive to achieve results
- Flexible and adaptable approach
- Ability to take the strategic overview, whilst giving due attention to getting detail correct
- Resilient
- Proven ability to work under pressure to meet deadlines
- Demonstrable ability to work as part of a team
- Experience of managing challenging situations and relationships
Knowledge and Experience
Essential
- Significant experience of managing a range of staff or a major service
- Significant experience of budgetary management, including management of contract income
- Experience and proven ability in managing organisational / service change
- Acute sector operational experience or equivalent experience
Desirable
- NHS or public sector experience or equivalent experience
- Management of waiting lists and performance
Skills and abilities
Essential
- Proven ability to communicate effectively and sensitively with a wide range of people and to build credibility quickly
- Knowledge of current NHS issues, including performance targets
- Proven ability to analyse complex problems and to develop practical and workable solutions to address them
- Ability to think and plan tactically and creatively to prioritise work programs in the face of competing demands and within resources
- Good interpersonal skills
- Excellent IT skills
- Ability to produce and present analytical reports
- Ability to manage, motivate and develop people
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Bristol Royal Hospital for Children
Upper Maudlin Street
Bristol
BS2 8BJ
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
