Job summary
The Surgical Division at University Hospitals Bristol & Weston are inviting applications from experienced and ambitious candidates for the role of Performance and Operations Manager for our Trauma & Orthopaedic service. The successful candidate will support with ensuring high quality scheduling of outpatient and admissions activity, including proactive patient-level management of RTT pathways.
At UHBW, we are committed to delivering exceptional patient care and are looking for someone who share the same values as us (Supportive, Respectful, Innovative & Collaborative). You can find more about our values on our website.
Not only will the post holder lead the operational aspects of the service, they will work closely with the Assistant General Manager and divisional management team, using continuous service improvement to deliver the strategic objectives and recovery plan for our patients to reach our targets.
Previous applicants need not apply.
Main duties of the job
We welcome candidates from outside our industry, but applicants must have experience of providing senior operational service management and be an experienced people manager who embodies a Just Learning Culture to ensure staff feel supported appropriately, and to deal with issues in a non-judgemental and fair manner. This may include supporting with people processes such as managing sickness, conduct and performance issues. The individual will need to be highly visible across both the Weston and Bristol sites to ensure key relationships are built and maintained with all staff groups, and will need to possess strong influencing skills to engage various members of the multi-disciplinary team and be able to make difficult decisions, with support from the Assistant General Manager.
Candidates will be able to flex their communication style, to ensure they convey the right messages to a variety of groups of people (including patients, senior managers, direct reports and internal & external stakeholders). We are still integrating two sites that have different needs and therefore it is imperative the successful candidate has excellent organisational skills to ensure attention and care is given to both sites. As its a very busy service, the role will be fast paced, but you will be well supported with your personal development and will work within a nurturing environment.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
Main duties of the job cont.
The post holder will be responsible for the effective management of the Trauma & Orthopaedics service across the Weston and Bristol sites at UHBW, managing outpatient and elective booking staff, and validation staff as appropriate. They will support the delivery of safe, high quality, patient-centred care and promote a positive working environment for staff.
You will oversee Trauma & Orthopaedics performance and lead the overall management of all administrative teams, with support from deputy Assistant Performance & Operations Managers. The post holder will supporting the administration teams to ensure high quality scheduling of activity, including proactive patient level management of diagnostic, 18-week referral to treatment (RTT) and Non RTT pathways.
You will be working closely with a multi-disciplinary team (including medical, nursing and non-clinical staff), and plan and co-ordinate resources within the Endoscopy service to ensure safe delivery of care, positive patient experiences, and achievement of access targets in line with Trust objectives. As well as being both patient and staff focussed, there is an expectation you will also be data driven and be able to produce performance reports for both internal and external audiences in order to monitor the service and find avenues for improvement.
The post holder is responsible for monitoring demand and capacity, ensuring the Trust delivers responsive and high quality services. This will require you to think outside the box to maximise capacity and find solutions where there isnt necessarily an obvious answer (no two days are the same!) The post holder will ensure that patients are managed in line with Trust policies and national standards for booking.
There is an expectation that the post holder will support the Assistant General Manager with service improvements, and work closely with clinical and non-clinical colleagues to support a culture of continuous improvement and innovation. This role is an excellent opportunity to build on your existing operational experience, and develop strategic long term planning of the service, including working within the Surgery Divisions objectives, and UHBW as a whole.
This post is available as a full time (37.5hrs per week) post and involves cross site working at both Weston General Hospital and Bristol Royal Infirmary. Weston General Hospital will be the post holder's primary base.
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
Main duties of the job cont.
The post holder will be responsible for the effective management of the Trauma & Orthopaedics service across the Weston and Bristol sites at UHBW, managing outpatient and elective booking staff, and validation staff as appropriate. They will support the delivery of safe, high quality, patient-centred care and promote a positive working environment for staff.
You will oversee Trauma & Orthopaedics performance and lead the overall management of all administrative teams, with support from deputy Assistant Performance & Operations Managers. The post holder will supporting the administration teams to ensure high quality scheduling of activity, including proactive patient level management of diagnostic, 18-week referral to treatment (RTT) and Non RTT pathways.
You will be working closely with a multi-disciplinary team (including medical, nursing and non-clinical staff), and plan and co-ordinate resources within the Endoscopy service to ensure safe delivery of care, positive patient experiences, and achievement of access targets in line with Trust objectives. As well as being both patient and staff focussed, there is an expectation you will also be data driven and be able to produce performance reports for both internal and external audiences in order to monitor the service and find avenues for improvement.
The post holder is responsible for monitoring demand and capacity, ensuring the Trust delivers responsive and high quality services. This will require you to think outside the box to maximise capacity and find solutions where there isnt necessarily an obvious answer (no two days are the same!) The post holder will ensure that patients are managed in line with Trust policies and national standards for booking.
There is an expectation that the post holder will support the Assistant General Manager with service improvements, and work closely with clinical and non-clinical colleagues to support a culture of continuous improvement and innovation. This role is an excellent opportunity to build on your existing operational experience, and develop strategic long term planning of the service, including working within the Surgery Divisions objectives, and UHBW as a whole.
This post is available as a full time (37.5hrs per week) post and involves cross site working at both Weston General Hospital and Bristol Royal Infirmary. Weston General Hospital will be the post holder's primary base.
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Skills and abilities
Essential
- Proven ability to communicate effectively and sensitively with a wide range of people and to build credibility quickly
- Knowledge of current NHS issues, including performance targets
- Proven ability to analyse complex problems and to develop practical and workable solutions to address them
- Ability to think and plan tactically and creatively to prioritise work programs in the face of competing demands and within resources
- Good interpersonal skills with a strong sense of personal and team accountability
- Excellent IT skills
- Ability to produce and present analytical reports
- Well-developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams, and communicate performance expectations
Qualifications and Training
Essential
- Educated to degree level or equivalent experience
Knowledge and Experience
Essential
- A demonstrable capacity and capability for operational management in an acute hospital environment, or similarly complex organisation, including staff management, financial management and change management
- Significant experience of budgetary management, including knowledge of contract income
- Experience and proven ability in managing organisational / service change with and through teams, by engaging them in development and delivery plans, establishing clear work priorities, delegating effectively, ensuring a capability to deliver, monitoring performance and giving feedback
- Management of waiting lists and/or performance targets
Desirable
- NHS or public sector experience or equivalent experience
- Acute sector operational experience
Aptitudes
Essential
- Ability to make quick decisions when required, processing complex information
- Sympathetic, compassionate attitude and strong listening skills
- Excellent communication skills
- Strong sense of integrity and reliability
Person Specification
Skills and abilities
Essential
- Proven ability to communicate effectively and sensitively with a wide range of people and to build credibility quickly
- Knowledge of current NHS issues, including performance targets
- Proven ability to analyse complex problems and to develop practical and workable solutions to address them
- Ability to think and plan tactically and creatively to prioritise work programs in the face of competing demands and within resources
- Good interpersonal skills with a strong sense of personal and team accountability
- Excellent IT skills
- Ability to produce and present analytical reports
- Well-developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams, and communicate performance expectations
Qualifications and Training
Essential
- Educated to degree level or equivalent experience
Knowledge and Experience
Essential
- A demonstrable capacity and capability for operational management in an acute hospital environment, or similarly complex organisation, including staff management, financial management and change management
- Significant experience of budgetary management, including knowledge of contract income
- Experience and proven ability in managing organisational / service change with and through teams, by engaging them in development and delivery plans, establishing clear work priorities, delegating effectively, ensuring a capability to deliver, monitoring performance and giving feedback
- Management of waiting lists and/or performance targets
Desirable
- NHS or public sector experience or equivalent experience
- Acute sector operational experience
Aptitudes
Essential
- Ability to make quick decisions when required, processing complex information
- Sympathetic, compassionate attitude and strong listening skills
- Excellent communication skills
- Strong sense of integrity and reliability
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Weston General Hospital & Bristol Royal Infirmary
Grange Road
Weston Super Mare
BS23 4TQ
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
