Support Secretary

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

This job is now closed

Job summary

An exciting opportunity has arisen to appoint a Support Medical Secretary to join the team at Weston General Hospital. We are looking for an enthusiastic and dynamic candidate who thrives in a busy and supportive working environment.

The post holder will ideally have a range of secretarial and administrative experience, preferably in a hospital environment, though other administration experience will be valued in this role.

The post holder should enjoy working in a busy environment with the support of an appreciative and nurturing team. The candidate should be a good team player and recognise their crucial role in support of a multidisciplinary clinical team. They will need to be able to manage and prioritise workload appropriately and with support.

Applicants should have excellent organisational, communication and interpersonal skills with a courteous and efficient telephone manner. The ability to use initiative and seek advice and support as required is essential to this role.

This post will provide the applicant with an opportunity to gain additional valuable administration experience together with the opportunity to develop additional skills and undertake additional training and responsibilities as appropriate/desired.

Main duties of the job

The post holder will need to have a good working knowledge of Microsoft Packages such as Word, Excel and Outlook and databases.

To liaise with and act as a point of contact for clinical and non-clinical staff via telephone and email
To act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient's needs at all times and be able to communicate effectively when dealing with difficult situations/conversations
Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
Checking and sorting investigation reports and passing information on to clinical team as required
Ensuring speciality specific documentation is completed and filed appropriately
To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management.
To gain a working understanding of other specialties in order to provide cover for other secretaries in times of sickness or annual leave and undertake any duties deemed reasonable by your line manager.

About us

University Hospitals Bristol & Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, with a workforce of over 13,000 staff and 100+ different clinical services across 10 sites, serving a population of over 500,000 people across Bristol and Weston.UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to patients. As a forward-thinking multi-award winning Trust,committed to improving patient care, our world-leading research and innovations are having a positive local and global impact.

Join us and you can enjoy city living, be in the countryside or by the seaside, with easy access to all the South Westoffers. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

As an equal opportunities employer, actively working towards a diverse workforce, we aim to create aworkforce that represents the diversity of our community and are committed to designing our services around the needs of patients and their loved ones. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Date posted

22 March 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year pa pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

387-WD-4508-MF-A

Job locations

Weston General Hospital

Grange Road, Uphill

Weston-super-Mare

BS23 4TQ

Job description

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Job description

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person Specification

Knowledge & Experience

Essential

Clerical / administrative experience
Previous NHS or equivalent experience
Experience of dealing with the public, both on the telephone and in person

Desirable

Understanding of medical terminology

Qualifications and Training

Essential

Educated to GCSE, grade C or above (or equivalent) in English Language and Maths

Desirable

Qualified in word processing or audio typing (or equivalent)

Skills and Abilities

Essential

Effective and polite manner when dealing with people, both face to face and on the phone
Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
Ability to work effectively in a busy team, adjust to change and motivate others
Ability to work on your own, using your own initiative, if required
Confidence to handle difficult conversations with patients, relatives and carers
Ability to adapt to use new computer packages and programmes
Effective organisational skills
Good IT skills including Microsoft packages
Attention to detail

Person Specification

Knowledge & Experience

Essential

Clerical / administrative experience
Previous NHS or equivalent experience
Experience of dealing with the public, both on the telephone and in person

Desirable

Understanding of medical terminology

Qualifications and Training

Essential

Educated to GCSE, grade C or above (or equivalent) in English Language and Maths

Desirable

Qualified in word processing or audio typing (or equivalent)

Skills and Abilities

Essential

Effective and polite manner when dealing with people, both face to face and on the phone
Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
Ability to work effectively in a busy team, adjust to change and motivate others
Ability to work on your own, using your own initiative, if required
Confidence to handle difficult conversations with patients, relatives and carers
Ability to adapt to use new computer packages and programmes
Effective organisational skills
Good IT skills including Microsoft packages
Attention to detail

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information