Job summary
The Endoscopy Service at the Bristol Royal Infirmary is looking to recruit a full time, permanent Co-ordinator within the admissions team. The Endoscopy Service carries out over 10,000 procedures a year within our Queens' Day Unit and at the South Bristol Community Hospital meaning the admissions office is a very busy department. The successful candidate will be working as part of a administration team, providing outstanding service to our patients and clinical colleagues.
Permanent, full time (37.5 hours per week) Monday to Friday.
Previous applicants need not apply.
If you like working with people, have excellent customer service, can work accurately and meet deadlines, then we want to hear from you. You will likely have experience in either the NHS or in customer service and thrive on helping people. You will have excellent office and administration experience and the ability to manage your own workload.
This role is an excellent next step if you are currently in a junior administration position within the NHS or a good first position if looking to join the NHS with extensive customer service experience.
This advert may close early if a sufficient number of applications are received.
Main duties of the job
More about the role & service
The Endoscopy Service is a Specialty within the Division of Surgery. The Endoscopy team carry out both elective and non-elective surgery within various theatres within the UHBW campus trust. We manage patients on an emergency care pathway as well as patients undergoing routine, urgent and cancer pathway care.
As an admissions coordinator you will work closely with the Consulting team in the management of their elective wait list patients. You will also act as an office contact for various stakeholders in other specialties such as Cancer Services and the Pre-operative Assessment Service. You will also deal directly with other AQP Endoscopy services in the management of out sourcing waitlists and utilising capacity at other locations.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Person Specification
Knowledge and Experience
Essential
- Clerical / administrative experience, including filing and/or reception
- Experience of dealing with the public, both on the telephone and in person
- Knowledge of data protection and patient confidentiality
- Experience of dealing with conflicting demands within a busy office environment
Desirable
- Previous NHS experience
- Experience of using a Patient / Customer Administration System
- Experience of dealing with and adhering to local access policy set by CCG
- Experience of working within a multi-disciplinary team
Skills and Abilities
Essential
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work on your own, using your own initiative, if required
- Confidence to handle difficult conversations with patients, relatives and carers
- Good IT skills including Microsoft packages
- Attention to detail
- Effective organisational skills
- Ability to work effectively in a busy team, adjust to change and motivate others
Desirable
- Working knowledge of admission policies and procedures
Qualifications and Training
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and Administration Level 3 NVQ or equivalent experience
Aptitudes
Essential
- A pride in the quality and accuracy of your work and attention to detail
- Co-operative, helpful and flexible attitude to work
- Genuine interest in the structure and work of the Trust
- Willingness to undertake training and develop additional skills
- Forward thinking, innovative and proactive approach to work
- Remain calm in stressful situations with strong resilience
- Being Respectful
- Being Innovative
- Being Supportive
- Being Collaborative
Person Specification
Knowledge and Experience
Essential
- Clerical / administrative experience, including filing and/or reception
- Experience of dealing with the public, both on the telephone and in person
- Knowledge of data protection and patient confidentiality
- Experience of dealing with conflicting demands within a busy office environment
Desirable
- Previous NHS experience
- Experience of using a Patient / Customer Administration System
- Experience of dealing with and adhering to local access policy set by CCG
- Experience of working within a multi-disciplinary team
Skills and Abilities
Essential
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work on your own, using your own initiative, if required
- Confidence to handle difficult conversations with patients, relatives and carers
- Good IT skills including Microsoft packages
- Attention to detail
- Effective organisational skills
- Ability to work effectively in a busy team, adjust to change and motivate others
Desirable
- Working knowledge of admission policies and procedures
Qualifications and Training
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and Administration Level 3 NVQ or equivalent experience
Aptitudes
Essential
- A pride in the quality and accuracy of your work and attention to detail
- Co-operative, helpful and flexible attitude to work
- Genuine interest in the structure and work of the Trust
- Willingness to undertake training and develop additional skills
- Forward thinking, innovative and proactive approach to work
- Remain calm in stressful situations with strong resilience
- Being Respectful
- Being Innovative
- Being Supportive
- Being Collaborative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Bristol Royal Infirmary
Upper Maudlin Street
Bristol
BS2 8HW
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
