Job summary
We are seeking an energetic, flexible and self-motivated individual to join the Trust's Continuous Improvement Team.
Patient First is our long-term approach to transforming hospital services for the better, that is currently being deployed by UHBW. It is a continuous process of Lean-based improvement that leads to measurable improvements for our patients and staff, that will support them to effectively deliver our Trust strategy. This role provides to staff in UHBW support to develop new practices and expert advice on developing a continuous improvement approach to sustainably develop and transform our services in line with our strategic vision and priorities via the Trust's Patient First approach.
If you have a passion for quality and service improvement and think you have the energy, experience and capability to be part of this successful, dynamic team, then we look forward to hearing from you.
Our team members thrive in a supportive atmosphere where we strongly encourage behaviours that promote our Trust Values.
Main duties of the job
The postholder will:
- Work closely with the Associate Director of Improvement & Innovation, Transformation Programme Manager, senior clinical staff and management colleagues to plan, develop and deliver improvement programmes that will improve patient care and patient experiences through enhanced quality of services delivered at best value.
- Build capability across the organisation by ensuring required training, coaching and support for staff in the Patient First tools, methodologies, mindset and culture are available to develop staff in service improvement and transformation approaches.
- Ensure the Continuous Improvement team is able to effectively train, coach and support staff in the deployment of Patient First throughout the organisation.
- Support the Clinical Lead for Continuous Improvement to develop the Trust's innovation approach.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.
UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications and training
Essential
- Educated to degree level or equivalent management experience
- Evidence of continuing professional development
- QI and/or Lean Six Sigma qualification and/or training
Desirable
- PRINCE2 or similar project management qualification
- Training qualification and/or training
Knowledge and experience
Essential
- Strong experience of, and demonstrable achievement in, leading improvement and change in a complex environment
- Delivered demonstrable and sustainable improvements in quality, cost, delivery and staff experience through applying improvement tools and techniques to a variety of operations
- Experience of analysing and solving complex process and systems problems and supporting others to develop this skill
- Experience of project management from initial design to completion
- Experience of training staff and supporting training, education and development opportunities
- Experience of designing suitable key performance indicators, metrics and analysing results so that they are meaningful to all staff
- Demonstrable ability to lead multiple improvement initiatives focussing on complex processes
- Experience of effectively handling multiple, sometimes competing agendas, meeting challenging deadlines and delivering under pressure
- Experience of managing project teams
- Knowledge of change management concepts and methodologies
- Knowledge of health care reform agenda, national health policy context and the complexities of an acute hospital
- Experience of facilitating group discussions
Desirable
- Strong experience of, and demonstrable achievement in, leading improvement and change in a healthcare environment
Skills and abilities
Essential
- Able to analyse complex process and systems problems and to develop practical and workable solutions to address them
- Ability to undertake thorough risk assessments and options appraisals
- Strong analytical skills - ability to frame and execute appropriate analysis for project success, to draw conclusions from complex data and present it clearly to a wide range of individuals and organisations
- Strong group facilitations skills
- Ability to produce and implement project and programme plans
- Ability to use Quality Improvement and/or Lean Six Sigma tools and methodologies
- Able to engage, challenge, lead and influence clinicians, managers and other staff to adopt new working practices
- Able to relate to and communicate effectively with clinical and non-clinical staff at all levels of the organisation, with clear and effective presentations skills, both oral and written including report writing
- Skills to mentor, educate and train staff in new ways of working and aspects of redesign
Person Specification
Qualifications and training
Essential
- Educated to degree level or equivalent management experience
- Evidence of continuing professional development
- QI and/or Lean Six Sigma qualification and/or training
Desirable
- PRINCE2 or similar project management qualification
- Training qualification and/or training
Knowledge and experience
Essential
- Strong experience of, and demonstrable achievement in, leading improvement and change in a complex environment
- Delivered demonstrable and sustainable improvements in quality, cost, delivery and staff experience through applying improvement tools and techniques to a variety of operations
- Experience of analysing and solving complex process and systems problems and supporting others to develop this skill
- Experience of project management from initial design to completion
- Experience of training staff and supporting training, education and development opportunities
- Experience of designing suitable key performance indicators, metrics and analysing results so that they are meaningful to all staff
- Demonstrable ability to lead multiple improvement initiatives focussing on complex processes
- Experience of effectively handling multiple, sometimes competing agendas, meeting challenging deadlines and delivering under pressure
- Experience of managing project teams
- Knowledge of change management concepts and methodologies
- Knowledge of health care reform agenda, national health policy context and the complexities of an acute hospital
- Experience of facilitating group discussions
Desirable
- Strong experience of, and demonstrable achievement in, leading improvement and change in a healthcare environment
Skills and abilities
Essential
- Able to analyse complex process and systems problems and to develop practical and workable solutions to address them
- Ability to undertake thorough risk assessments and options appraisals
- Strong analytical skills - ability to frame and execute appropriate analysis for project success, to draw conclusions from complex data and present it clearly to a wide range of individuals and organisations
- Strong group facilitations skills
- Ability to produce and implement project and programme plans
- Ability to use Quality Improvement and/or Lean Six Sigma tools and methodologies
- Able to engage, challenge, lead and influence clinicians, managers and other staff to adopt new working practices
- Able to relate to and communicate effectively with clinical and non-clinical staff at all levels of the organisation, with clear and effective presentations skills, both oral and written including report writing
- Skills to mentor, educate and train staff in new ways of working and aspects of redesign
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
