Job summary
We are looking to recruit a dynamic and kind Receptionist/Administrator to join the Admin team at our Integrated Sexual Health Clinic, based at Weston General Hospital. Aptitudes of kindness and patience along with a non-judgemental and considered manner is essential.
The position is for a permanent position of 24hrs a week. The hours offered to the successful applicant will be the following (with a Saturday morning approximately every 2 months, which is shared equally within the admin team);
Monday 11.30-5.30 -6 hrs
Tuesday 2-8 - 6hrs
Wednesday 11.30-5.30 -6hrs
Friday 8.30 -2.30 - 6hrs
Previous experience of working in a Sexual Health Clinic is desirable though not essential. Aptitudes of kindness and patience along with a non-judgemental and considered manner is essential.
This advertisement will be closed early if a high number of applications are received before the closing date.
Main duties of the job
- Answer the telephone, make appointments, deal with queries relevant to the service and/or take accurate messages, record details and pass on to the appropriate team/individual in a timely manner.
- Provide a professional face to face welcome to visitors, patients, staff and service users.
- Photocopying, filing, record keeping, plus other general office duties as and when required.
- Process and update all relevant documentation where appropriate, using computerised systems, providing records and information as requested.
- Deal with various enquiries via phone, face to face, fax, email or mail from GPs, consultants, specialist nurses, relatives, patients, medical staff and external organisations.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications and Training
Essential
- Good standard of general education with particular strengths in English Language at GCSE Grade C or above or equivalent
- Recognised computer/IT skills including knowledge of Microsoft Office applications.
Desirable
- Recognised word-processing/typing qualification to RSA II, NVQ II Level or demonstrable experience at this level
Aptitudes
Essential
- Excellent customer service skills for both internal and external users.
- Flexible attitude to ensure that optimum support is offered to the Service Leads and administrators in delivering services to patients
- Patient, kind, respectful and non-discriminatory attitude.
- To be able to travel to other Unity Sexual Health sites if required
Skills and Abilities
Essential
- Good keyboard skills with the ability to type quickly and accurately
- Computer literacy skills including use of MS office applications for email, word processing etc
- Excellent written and spoken English skills including keen attention to spelling and grammar.
- Ability to carry out physically demanding work involving manual handling procedures.
Desirable
- Experience of Millcare or electronic patient record systems for data entry
Knowledge and Experience
Essential
- Experience of working with general public.
- Knowledge of routine office procedures i.e. incoming post, using office equipment, such as photocopier, scanner, etc.
- Understanding the importance of confidentiality and data protection issues in a sexual health clinic environment.
Desirable
- Medical Terminology.
- Experience of working in the NHS.
- Experience of team working.
- Experience of working in a sexual health service
Person Specification
Qualifications and Training
Essential
- Good standard of general education with particular strengths in English Language at GCSE Grade C or above or equivalent
- Recognised computer/IT skills including knowledge of Microsoft Office applications.
Desirable
- Recognised word-processing/typing qualification to RSA II, NVQ II Level or demonstrable experience at this level
Aptitudes
Essential
- Excellent customer service skills for both internal and external users.
- Flexible attitude to ensure that optimum support is offered to the Service Leads and administrators in delivering services to patients
- Patient, kind, respectful and non-discriminatory attitude.
- To be able to travel to other Unity Sexual Health sites if required
Skills and Abilities
Essential
- Good keyboard skills with the ability to type quickly and accurately
- Computer literacy skills including use of MS office applications for email, word processing etc
- Excellent written and spoken English skills including keen attention to spelling and grammar.
- Ability to carry out physically demanding work involving manual handling procedures.
Desirable
- Experience of Millcare or electronic patient record systems for data entry
Knowledge and Experience
Essential
- Experience of working with general public.
- Knowledge of routine office procedures i.e. incoming post, using office equipment, such as photocopier, scanner, etc.
- Understanding the importance of confidentiality and data protection issues in a sexual health clinic environment.
Desirable
- Medical Terminology.
- Experience of working in the NHS.
- Experience of team working.
- Experience of working in a sexual health service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Weston General Hospital
Grange Road, Uphill
Weston-super-Mare
BS23 4TQ
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
