Job summary
At UHBW we are creating two new Transfer of Care Hubs to support our patients with discharge planning from admission through leaving hospital and into the community: one Hub at the Bristol Site and one at Weston General Hospital. The Transfer of Care Hub will bring together our community partners (Sirona), Local Authorities and Voluntary Sector colleagues across BNSSG tocreate a new team from multidisciplinary backgrounds.
The Transfer of Care Hub will bring together, Acute Trust Case Managers, and Patient Flow Coordinators, Social Workers, Local Authority Discharge Coordinators, Sirona Case Managers, Community OT's, the Homeless Team, Voluntary Services, Flow and Discharge Coordinators and Administration teams.
The aim is to work collaboratively and holistically to support patients to get 'Home First'. We are looking to recruit an Admin Team Leader to cover both Bristol and Weston sites to join the Transfer of Care Hub.
Admin Team Leader will support the Data & Operations Manager with effective management of the Administration team, supporting projects, identifying potential future projects and ensuring smooth day to day running.
You would be integral in providing an excellent service to our patients easing their transition home or into community services.
Main duties of the job
You would be joining a dynamic patient-centred team, providing an excellent service to our patients and colleagues. Working within a supportive and friendly environment, you will be encouraged to participate and share learning with colleagues across the team.
We know that a patient's recovery can be impacted by staying in hospital longer than is necessary so having the right care plan in place is critical and supports them to leave hospital safely and in a timely manner.
We are looking for an outstanding individual who:
- Is open and committed to continuous improvement.
- Has exceptional administrative and organisational skills.
- Is enthusiastic, driven, and practical.
- Has excellent communication skills at all levels and engagement skills.
- Can adapt to diverse ways of working.
- Is able to prioritise workload.
- Can use their own initiative as well as working as part of a team.
- Has or is willing to develop a clear understanding of National legislation around patient discharge planning and remain up to date with changing practices and policies.
- Has experience leading a team
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond.
As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Knowledge and Experience
Essential
- Line Management
- Supervision experience
- Clerical/administrative experience / Secretarial experience
- Experience of dealing with the public, both on the telephone and in person
- Good IT skills including Microsoft packages
- Ability to manage a team through periods of change
Desirable
- oPrevious NHS experience
- oExperience of using a Patient Administration System
Skills and Abilities
Essential
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of Accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work independently, managing own workload, whilst providing supervision and support to others
- Confidence to handle difficult conversations with patients, relatives and carers
- Effective organisational skills
- Attention to detail
- Ability to deal with non-routine issues on own initiative
Desirable
- Working knowledge of hospital admin policies and procedures
Qualifications and Training
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and Administration Level 3 NVQ or equivalent experience
Aptitudes
Essential
- Supportive
- Respectful
- Innovative
- Collaborative
Person Specification
Knowledge and Experience
Essential
- Line Management
- Supervision experience
- Clerical/administrative experience / Secretarial experience
- Experience of dealing with the public, both on the telephone and in person
- Good IT skills including Microsoft packages
- Ability to manage a team through periods of change
Desirable
- oPrevious NHS experience
- oExperience of using a Patient Administration System
Skills and Abilities
Essential
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of Accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work independently, managing own workload, whilst providing supervision and support to others
- Confidence to handle difficult conversations with patients, relatives and carers
- Effective organisational skills
- Attention to detail
- Ability to deal with non-routine issues on own initiative
Desirable
- Working knowledge of hospital admin policies and procedures
Qualifications and Training
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and Administration Level 3 NVQ or equivalent experience
Aptitudes
Essential
- Supportive
- Respectful
- Innovative
- Collaborative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Bristol Royal Infirmary
Marlborough Street
Bristol
BS2 8HW
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
