Job summary
Have you got previous experience in delivering great customer service? Do you thrive in fast paced environments? If so, you should keep reading..
We are currently recruiting for an allocations officer to join our Temporary Staffing Team - this role operates on a shift basis where you will be required to work early, days, lates and weekend shifts (on average you will work one weekend a month). This is a fantastic opportunity for someone who has an interest within HR functions to join a well-established team and provide support across all clinical and non clinical functions within the Trust.
Main duties of the job
Your day to day duties will include but may not be limited to:
- Being a first point of contact to both temporary staffing employees, hiring managers, matrons and divisional Heads of Nursing across the Trust via telephone and email
- Managing the Temporary Staffing Bureau email inbox on a rotational basis
- Maintain a strong communication channel with various wards and departments throughout the Trust
- Maintaining a relationship with the Trust neutral/master vendor - liaising with them on a daily basis to allocate unfilled bank duties to agencies as required
The ideal candidate will:
- Have strong communication skills and the ability to confidently communicate to key stakeholders
- Previous call centre experience would be an advantage
- Have previous experience in a staffing environment
- Ideally have previous experience working in an NHS setting although this is not essential
- Have a flexible working approach
In reward for your hard work and dedication we offer:
- 27 days holiday allowance + 8 for bank holiday allowance
- On-going training and development
- Industry leading pension scheme
- Access to a multitude of discounts in local and national companies
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Education and Qualifications
Essential
- Good standard of education in GCSE or equivalent level
Knowledge and Experience
Essential
- Call Centre experience
- Excellent customer service experience including handling queries, complaints and sensitive information
- Experience of taking responsibility for managing workload and meeting deadlines
- Experience of team working to achieve deadlines and objectives
- Understanding of information governance rules and managing dealings with confidential information
- Demonstrate experience of recruitment/temporary staffing and its administration in a busy environment with changing priorities
Desirable
Skills and Abilities
Essential
- Proven ability for accuracy in written and verbal information
- Ability to work under pressure, and maintain a customer-service focus, often with constant interruptions face to face or dealing with urgent emails
- Excellent communication skills (verbal, written, in person) with colleagues and internal and external customers
- Proven ability to use Microsoft Office and related packages, including databases, spreadsheets, and inputting and updating electronic information
- Proven ability for using own initiative and judgement in delivering a customer-focussed service. oFlexible approach to work
- Reliable and capable of working with confidential and sensitive information
Aptitudes
Essential
- Flexible and adaptable approach to work
- Self-motivator with high standards
- Excellent organisational skills
- Capable of working with confidential and sensitive information
- Reliable
- Attention to detail
Person Specification
Education and Qualifications
Essential
- Good standard of education in GCSE or equivalent level
Knowledge and Experience
Essential
- Call Centre experience
- Excellent customer service experience including handling queries, complaints and sensitive information
- Experience of taking responsibility for managing workload and meeting deadlines
- Experience of team working to achieve deadlines and objectives
- Understanding of information governance rules and managing dealings with confidential information
- Demonstrate experience of recruitment/temporary staffing and its administration in a busy environment with changing priorities
Desirable
Skills and Abilities
Essential
- Proven ability for accuracy in written and verbal information
- Ability to work under pressure, and maintain a customer-service focus, often with constant interruptions face to face or dealing with urgent emails
- Excellent communication skills (verbal, written, in person) with colleagues and internal and external customers
- Proven ability to use Microsoft Office and related packages, including databases, spreadsheets, and inputting and updating electronic information
- Proven ability for using own initiative and judgement in delivering a customer-focussed service. oFlexible approach to work
- Reliable and capable of working with confidential and sensitive information
Aptitudes
Essential
- Flexible and adaptable approach to work
- Self-motivator with high standards
- Excellent organisational skills
- Capable of working with confidential and sensitive information
- Reliable
- Attention to detail
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Bristol Royal Infirmary
Upper Maudlin St.
Bristol
BS2 8HW
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
