Service Administrator
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Job summary
The Retrieve Adult Critical Care Transfer Service delivers adult critical care transfers across the South West. Commissioned by NHS England South West Specialised Commissioning, hosted by University Hospitals Bristol and Weston NHS Foundation Trust and supported by the South West Critical Care Network, it serves the Acute NHS Trusts within the region.
Retrieve provides a single point of contact for all adult critical care transfer referrals 24 hours a day via a dedicated 0300 number. Retrieve operate a dedicated transfer team from each of its operational bases - one in Launceston, Cornwall, covering the Peninsula sub-region (Devon and Cornwall) and one in Bristol covering the Severn sub-region (Gloucestershire to Somerset).
The administrator will provide comprehensive administrative services and secretarial support to the Retrieve Service (see Organisational Chart). The role incorporates a wide range of duties underpinned by an understanding of the SWCCN and the service Retrieve provides to its patients and stakeholders. As a core member of the team, you will be expected to be proactive and take the initiative both individually and as part of the team. The post holder should have the ability to communicate and liaise with a broad range of contacts and to work under pressure to meet service deadline requirements
Main duties of the job
Main Duties and Responsibilities
Communication
- Act as the main point of contact for non-clinical enquiries and visitors to the Retrieve bases
- Manage enquiries from both internal and external sources, which may be complex or involve confidential and or sensitive information. This entails using initiative and judgement to ensure conversations are handled in the most appropriate and professional manner.
- Ensure information / messages are appropriately passed to the relevant staff / stakeholders and any urgent matters escalated promptly. Initiate follow up as necessary, identify appropriate action and record accordingly.
- The post-holder will need a friendly and approachable face-to-face and telephone manner and have excellent written communication skills.
- Collaborate with other administrative staff in times of sickness or annual leave to ensure service delivery continues, as discussed and agreed with the Retrieve support manager and General Manager.
Service Support
- Work with the Support manager and Base Lead Nurses to support the day to day operations within each base to ensure an effective service.
- Support the Base Lead Nurses with clinical team rota management.
About us
Retrieve is hosted byUniversity Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Details
Date posted
23 June 2022
Pay scheme
Agenda for change
Band
Band 3
Salary
£20,330 to £21,777 a year per annum pro rata
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
387-S-4021-LH-A
Job locations
Retrieve Peninsula Base
Launceston Community Hospital
Launceston, Cornwall
PL15 9JD
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Retrieve Peninsula Base
Launceston Community Hospital
Launceston, Cornwall
PL15 9JD
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
Employer contact details
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