University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

Study Support Service Facilitator - Clinical Research Network

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Job summary

The Study Support Service helps researchers set up and deliver high quality research in both the NHS and the wider health and social care environment, across England.

The Clinical Research Network (CRN) West of England Study Support Service Facilitator is part of the team that provide the Study Support Service and Business Intelligence functions. The main role is to act as the single point of contact for the Study Support Service, coordinated across CRN West of England.

The post holder will work closely with the Study Support Service Manager on a daily basis and will be based in the CRN West of England central office at Whitefriars, Lewins Mead, Bristol and from home.

Main duties of the job

Support the Study Support Service Manager to deliver the varied Study Support Service functions within the CRN West of England. The use of databases, spreadsheets and internet/intranet is a key aspect of the role.
Help to coordinate Study Support Service across CRN West of England by putting in place robust office systems and procedures to ensure that Study Support Service is delivered effectively.
Act as first point of contact for emails to Study Support Service mailbox. This involves receiving, triaging and prioritising incoming queries in a polite and professional manner, re-directing to members of CRN staff or using initiative to deal with queries where appropriate.
Act as a single point of contact for research staff to ensure consistency in early communications. Establish at the earliest opportunity the needs of Investigators.
Ensure that Chief Investigators within the CRN West of England are supported through the complex regulatory environment in order to create a positive research experience and encourage local investigators to participate in NIHR research
Maintain up to date contacts lists of Study Support Service users.
Assist in the development and maintenance of tools to support effective record management, including local databases to track Chief Investigator and researcher communications, information systems to record Study Support Service data and support information sharing, financial management and performance management.

About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Date posted

25 August 2022

Pay scheme

Agenda for change

Band

Band 5

Salary

£27,055 to £32,934 a year pa pro rata

Contract

Fixed term

Duration

19 months

Working pattern

Full-time

Reference number

387-TS-5996-EW

Job locations

Whitefriars, Bristol Royal Infirmary

Bristol

BS1 2NT

Job description

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy

Job description

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy

Person Specification

Knowledge and Experience

Essential

Experience of using Microsoft Office suite (Word, Excel, Access & PowerPoint) and Google mail, calendar and documents or comparable computer packages
Proven experience of maintaining information sources and databases
Experience of working in a demanding office environment

Desirable

Experience of servicing groups and committees, including organising meetings and taking minutes
Experience and knowledge of the NHS and/or health and social care research environment

Skills and Abilities

Essential

Evidence of an ability to prioritise
Well motivated with evidence of an ability to work without direct supervision and to use own initiative
Ability to analyse and interpret complex information and make appropriate judgements, within tight deadlines
Reliable and accurate
Good time management skills: able to plan and work to agreed timescales and to multitask effectively

Qualifications and Education

Essential

Educated to degree level or equivalent in a related area (e.g. research, IT healthcare, business)

Desirable

Knowledge and experience of national and local research information systems
Knowledge of the UK Policy Framework for Health and Social Care Research, Good Clinical Practice in Research
Knowledge of the research process and research governance issues applicable to health settings

Public Sector Language Competency

Essential

Able to speak fluent English to an appropriate standard

Aptitudes

Essential

Willingness and ability to work in a flexible manner to changing priorities
Highly professional approach to work, in particular in dealing with confidential information
Ability to develop and maintain good working relationships with all levels of staff
A calm and enthusiastic approach to working in a dynamic and diverse national organisation
A demonstrable commitment to UHBW values: We are suthepportive, respectful, innovative and collaborative

Person Specification

Knowledge and Experience

Essential

Experience of using Microsoft Office suite (Word, Excel, Access & PowerPoint) and Google mail, calendar and documents or comparable computer packages
Proven experience of maintaining information sources and databases
Experience of working in a demanding office environment

Desirable

Experience of servicing groups and committees, including organising meetings and taking minutes
Experience and knowledge of the NHS and/or health and social care research environment

Skills and Abilities

Essential

Evidence of an ability to prioritise
Well motivated with evidence of an ability to work without direct supervision and to use own initiative
Ability to analyse and interpret complex information and make appropriate judgements, within tight deadlines
Reliable and accurate
Good time management skills: able to plan and work to agreed timescales and to multitask effectively

Qualifications and Education

Essential

Educated to degree level or equivalent in a related area (e.g. research, IT healthcare, business)

Desirable

Knowledge and experience of national and local research information systems
Knowledge of the UK Policy Framework for Health and Social Care Research, Good Clinical Practice in Research
Knowledge of the research process and research governance issues applicable to health settings

Public Sector Language Competency

Essential

Able to speak fluent English to an appropriate standard

Aptitudes

Essential

Willingness and ability to work in a flexible manner to changing priorities
Highly professional approach to work, in particular in dealing with confidential information
Ability to develop and maintain good working relationships with all levels of staff
A calm and enthusiastic approach to working in a dynamic and diverse national organisation
A demonstrable commitment to UHBW values: We are suthepportive, respectful, innovative and collaborative

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Employer details

Employer name

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

Address

Whitefriars, Bristol Royal Infirmary

Bristol

BS1 2NT

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

Address

Whitefriars, Bristol Royal Infirmary

Bristol

BS1 2NT

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)