Job summary
Are you an excellent team player looking for a new challenge where you'll be able to make a difference to patient care?
If so, our Emergency Department at Yeovil District Hospital would like to invite you to apply for the role of ED Receptionist.
We are ideally looking for someone full time but can consider part time at a minimum of 23 hours. The post will include unsociable hours and weekend working which will come with an enhanced rate of pay which will significantly increase your earnings.
Main duties of the job
As Receptionist in the Emergency Department, you'll be the 1st point of contact for patients and visitors, and will take charge ofcollecting patient information, processing paperwork, and monitoring the waiting list, whilst providing a friendly and welcoming service to all.
You'll provide administrative support to facilitate the patient's progress through the hospital system and help maintain the most up to date patient records.
As well as general reception duties, the role has many different parts to it and will include supporting clinical members of staff and working in other areas linked with ED. No two days are the same!
This is an exciting and challenging role that comes with lots of opportunities to really make a difference to the patient experience. If you are organised and thrive in a busy and dynamic role, this could be the job for you.
About us
Yeovil District Hospital is now part of Somerset NHS Foundation Trust. As an organisation, the NHS offers a wide range of benefits including flexible working, pension contributions, market leading annual leave allowance, career progression, and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will experience the best of both in Somerset, the countryside and the cosmopolitan - there is truly something for everyone!
Job description
Job responsibilities
For a full list of duties and responsibilities, please refer to the attached Job Description and Person Specification
Job description
Job responsibilities
For a full list of duties and responsibilities, please refer to the attached Job Description and Person Specification
Person Specification
Qualifications
Essential
- Good standard of general education
- NVQ 2 or equivalent experience
Desirable
- ECDL
- NVQ 2 Business & Administration
Experience
Essential
- Good organisational and communication skills
- Ability to manage multiple tasks within defined timescales
- Proven experience in a receptionist role, dealing with non-routine procedures and practices
- IT skills
- Competent dealing with the general public
- Experience of self-development or training in administration and/or office practices
Desirable
- Knowledge of key NHS terminology
- Previous knowledge of working a Customer Service environment
- Previous knowledge of working in the NHS
- Previous experience of working in a Hospital environment
- Knowledge of confidentiality and Data Protection issues
Person Specification
Qualifications
Essential
- Good standard of general education
- NVQ 2 or equivalent experience
Desirable
- ECDL
- NVQ 2 Business & Administration
Experience
Essential
- Good organisational and communication skills
- Ability to manage multiple tasks within defined timescales
- Proven experience in a receptionist role, dealing with non-routine procedures and practices
- IT skills
- Competent dealing with the general public
- Experience of self-development or training in administration and/or office practices
Desirable
- Knowledge of key NHS terminology
- Previous knowledge of working a Customer Service environment
- Previous knowledge of working in the NHS
- Previous experience of working in a Hospital environment
- Knowledge of confidentiality and Data Protection issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
