Job summary
Band 3 Administrator for Administrator Community Therapy
Team
Based at Milford Hospital, Godalming
Hours: Up to 37.5 hours per week (Monday to Friday). Part time hours, flexible working and job
sharing would be considered.
Do you want to work as part of a great team in a job where
no two days are the same? Do you like working with people? If so, please contact us to find out more
about the job.
We have an opportunity for you to join the community therapy
team at Milford hospital as an administrator.
The community therapy team is a small team of
physiotherapists, occupational therapists and support staff who work with
people in their own homes to help them to achieve their rehabilitation
goals. We help to maintain their health
and independence and avoid unnecessary hospital admission.
You will be based in
the community building at Milford Community Hospital, which is located in
beautiful rural surroundings and has free on-site parking. Milford also has good public transport links.
Main duties of the job
We can offer you:
-
a friendly, supportive and approachable team
-
the opportunity to develop your career
-
regular supervision
-
peer support with other administrators on site
-
flexible working
-
free on-site parking
-
full NHS pension scheme (terms and conditions
apply)
Main duties of the job
-
To act as the first point of contact for all
enquiries via telephone and email to the community therapy team
-
To log referrals onto emis (our electronic
patient record)
-
To provide administrative support to the
clinical team.
Please contact Madeleine Meakin on 0779 0986400 or madeleine.meakin@nhs.net if you
would like further information or to arrange an informal visit.
About us
Royal Surrey NHS Foundation Trust is a friendly, supportive, busy but welcoming acute and community Trust that is ambitious about developing our services and your career.
Our compassionate, caring and friendly colleagues make up our Royal Surrey family and are at the heart of what we do. We all have a passion for learning, continuous improvement and excelling together through innovation, research and development. There are over 4,500 members of our Royal Surrey family.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in the community and homes across Guildford and Waverley.
We have received an overall Good rating from the CQC with Medical care (including older peoples care), End of Life Care and Maternity services being deemed Outstanding by the CQC. We are investing in our colleagues through our health and wellbeing programme and a commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years.
There has never been a better time to join us.
Job description
Job responsibilities
To provide
comprehensive administrative support to the Community therapy team ensuring
that work is prioritised according to need and the office environment is
efficiently managed. Manage referrals into Community therapy team and along
with clinical support ensure appointments are made for therapy patients plus onward
referral to the appropriate Adult Community Service.
- Plans
and manages own work load on a daily basis
- Ensures an
accessible and facilitates a responsive service for patients and referrers
to Adult Community Services
- Acts as the first
point of contact for patients and referrers, responsible for managing
telephone calls and emails, dealing with all enquiries, maintains detailed
messages on electronic system and escalates to clinical staff as required
- Displays
courteous, efficient and robust lines of communication between patients,
community staff and other clinicians / external stakeholders e.g.
community hospitals, voluntary sector, GP practices, hospitals, hospice,
- Disseminates
service information to staff across the relevant team / designated area as
requested using various means of communication: telephone, letter, e-mail, face to face
meetings
- Books
patient appointments / visits and patient transport booking as required
using electronic EMIS system, sending out appointment letters as requested
- Maintains
filing systems, ensuring unnecessary papers are disposed of in line with
policy and information governance requirements
- Maintains
up to date information on training and dates of training for all staff
within the team / designated work area
- Reports
all complaints, hazards, near miss incidents, incidents and accidents and
escalates to line manager / clinical lead in a timely manner
- Utilizes
electronic systems and databases as relevant
- Maintains data
bases and reports at all times by entering data / patient information in a
timely manner
For a full list of duties and responsibilities, please refer to the attached Job Description
Job description
Job responsibilities
To provide
comprehensive administrative support to the Community therapy team ensuring
that work is prioritised according to need and the office environment is
efficiently managed. Manage referrals into Community therapy team and along
with clinical support ensure appointments are made for therapy patients plus onward
referral to the appropriate Adult Community Service.
- Plans
and manages own work load on a daily basis
- Ensures an
accessible and facilitates a responsive service for patients and referrers
to Adult Community Services
- Acts as the first
point of contact for patients and referrers, responsible for managing
telephone calls and emails, dealing with all enquiries, maintains detailed
messages on electronic system and escalates to clinical staff as required
- Displays
courteous, efficient and robust lines of communication between patients,
community staff and other clinicians / external stakeholders e.g.
community hospitals, voluntary sector, GP practices, hospitals, hospice,
- Disseminates
service information to staff across the relevant team / designated area as
requested using various means of communication: telephone, letter, e-mail, face to face
meetings
- Books
patient appointments / visits and patient transport booking as required
using electronic EMIS system, sending out appointment letters as requested
- Maintains
filing systems, ensuring unnecessary papers are disposed of in line with
policy and information governance requirements
- Maintains
up to date information on training and dates of training for all staff
within the team / designated work area
- Reports
all complaints, hazards, near miss incidents, incidents and accidents and
escalates to line manager / clinical lead in a timely manner
- Utilizes
electronic systems and databases as relevant
- Maintains data
bases and reports at all times by entering data / patient information in a
timely manner
For a full list of duties and responsibilities, please refer to the attached Job Description
Person Specification
Qualifications
Essential
- Good standard of education up to A level or equivalent experience
- High level of IT skills, including advanced use of Microsoft Office packages and good understanding of computer data processing
Experience
Essential
- Extensive experience of spreadsheet, database, email and presentation computer packages
- Experience of accessing the internet
- Previous experience of working within an office environment
- Good level of competency in word processing and data entry, together with advanced keyboard skills
- Good working knowledge of administrative and secretarial practice
- Able to concentrate for set periods of time on set tasks
- Previous experience of working within health care sector
- Has good time management skills
- Good presentation skills both written and verbal
Person Specification
Qualifications
Essential
- Good standard of education up to A level or equivalent experience
- High level of IT skills, including advanced use of Microsoft Office packages and good understanding of computer data processing
Experience
Essential
- Extensive experience of spreadsheet, database, email and presentation computer packages
- Experience of accessing the internet
- Previous experience of working within an office environment
- Good level of competency in word processing and data entry, together with advanced keyboard skills
- Good working knowledge of administrative and secretarial practice
- Able to concentrate for set periods of time on set tasks
- Previous experience of working within health care sector
- Has good time management skills
- Good presentation skills both written and verbal
