Admin & Clerical Band 3

Job summary

Enthusiastic applications are invited to apply for the role of a Patent Administration Clerk based within the SLCC Booking Office and Support team. The post holder will be responsible for undertaking a variety of comprehensive administrative tasks in order to ensure the team provide high quality support to the clinical services.

Working within an admin team of 12 who are engaged in dealing with the full range of patient pathway details encompassing registration of patient details, booking and rescheduling of appointments through to recording of clinic attendances

Having achieved Foundation Trust status and been identified as a CHKS 40 Top Hospital and a Top 100 Healthcare employer, our focusis to offer the best possible care and treatment outcomes for our patients, and to continue to be the employer of choice for our staff.We focus on giving our patients the best outcomes of care and an excellent experience whilst in our hospital.By ensuring a skilled and motivated staff group, we aim to best meet patients needs and ensure excellent productivity.

St Lukes Cancer Centre offers a comprehensive range of Oncological services covering a catchment population of 1.3m people across Surrey, West Sussex and West Hampshire. The department provides various services to Oncology patients including outpatient clinics, chemotherapy, radiotherapy, haematological oncology and medical physics and is supported by Palliative Care and the Fountain Centre Charity.

Main duties of the job

The post holder will be required to hold excellent communication and organisational skills with a good understanding of IT systems.

We are currently recruiting into the team and are looking for individuals who will enjoy working in a busy, interesting, varied environment, ideally with excellent interpersonal and organisational skills along with the aptitude to communicate effectively with colleagues, patients, GPs and referring hospitals. The successful applicants will be proactive team members and will be involved in both telephone and electronic systems work including taking and making patent phone calls, dealing with referrals via post and electronically via generic e-mail and IT systems The successful candidate will be customer service focused offer demonstrable and efficient administration skills combined with a can do and will do attitude in order to ensure the provision of effective delivery for the Oncology Service. Previous administration experience combined with customer service skills ideally in a clinical environment would be an advantage however training will be provided.

About us

Royal Surrey NHS Foundation Trust is a friendly, supportive, busy but welcoming acute and community Trust that is ambitious about developing our services and your career.

Our compassionate, caring and friendly colleagues make up our Royal Surrey family and are at the heart of what we do. We all have a passion for learning, continuous improvement and excelling together through innovation, research and development. There are over 4,500 members of our Royal Surrey family.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in the community and homes across Guildford and Waverley.

We have received an overall Good rating from the CQC with Medical care (including older peoples care), End of Life Care and Maternity services being deemed Outstanding by the CQC. We are investing in our colleagues through our health and wellbeing programme and a commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years.

There has never been a better time to join us.

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Egerton Road

Guildford

Surrey

GU2 7XX

Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Egerton Road

Guildford

Surrey

GU2 7XX

Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)

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