Royal Surrey NHS Foundation Trust

Radiology Support Services Lead

The closing date is 08 October 2025

Job summary

An exciting opportunity has arisen within our Radiology management team as the Support Services Lead. We are looking for a team player to lead our large admin team and work alongside the management team to help improve efficiency and patient experience within the Radiology department.

You will be responsible for managing the administration and clerical staff across the Radiology departments. This will include our medical secretaries, main admin office, Ultrasound, CT, MRI and our community sites.

The role will require excellent communication and organisational skills. Previous leadership and people management experience is essential.

You will be responsible for standardising the administration processes across all radiology sites. To ensure that the team provides a high standard of patient care and customer experience associated with the appointment booking, attendance and receiving of reports.

You will work with the Radiology Services Manager and information team to ensure close management of the service demands, service delivery and identify changing trends and challenges. As part of the radiology management team you will be responsible for driving change, monitoring service provision and adapting to new technologies.

The department comprises of general x-ray rooms, A+E, CT, MRI, ultrasound department, fluoroscopy, Interventional suite, maxillo-facial unit and mammography.

This position is a temporary term to cover maternity leave for up to 12 months.

Main duties of the job

The post holder will be responsible for the administration and secretarial teams across Radiology.Currently comprising of:MRI x 3 staffCT x 3 staffMedical Secretaries x 2 staffUltrasound x 4 staffPlain Film x 2 staffMammography/IR x 2 staffReception team x 2 staffCommunity admin team x 4 staff across 3 sites.

Be responsible for a high quality and comprehensive administrative service to the Consultants and Radiology Services Manager, ensuring Trust standards are adhered to in relation to all documentation and data input and all information governance legislation compliances are met

Provide an efficient and responsive clerical, administration and secretarial support service to radiology including the RSCH and Community Sites.

To have the knowledge and expertise to ensure that all administrative duties align with national guidelines. To ensure that patients appointments are booked according to their clinical and pathway priority and reports are provided as per local policy.

Ensure stringent stock control measures are in place to maintain relevant administrative resources within the budget allocated

About us

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo

Date posted

24 September 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£32,602 to £39,686 a year per annum pro rata - includes high cost area supplements (HCAS)

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

384-LG-EMF19212-B5

Job locations

Royal Surrey NHS Foundation Trust

Guildford

GU2 7XX

Job description

Job responsibilities

To be a proactive member of the Radiology Management Team responsible for the implementation of new administrative processes and technology.

A key member of the Radiology management Team with regard to performance management, review and improvement initiatives.

To manage the administration and secretarial teams associated with all areas and modalities within Radiology both at the Royal Surrey County Hospital and Associated Community Sites

To ensure the team provides a high standard of patient care and customer experience during all attendance across the radiology sites.

To manage all aspects of the patient journey associated with the appointment, attendance and receiving of reports.

To standardise the administrative process for cancellations, non-attendance and rescheduling of appointments across all radiology sites.

To proactively monitor, audit and review the reasons for non-attendance to improve service delivery and maximise the utilisation of appointments slots.

Job description

Job responsibilities

To be a proactive member of the Radiology Management Team responsible for the implementation of new administrative processes and technology.

A key member of the Radiology management Team with regard to performance management, review and improvement initiatives.

To manage the administration and secretarial teams associated with all areas and modalities within Radiology both at the Royal Surrey County Hospital and Associated Community Sites

To ensure the team provides a high standard of patient care and customer experience during all attendance across the radiology sites.

To manage all aspects of the patient journey associated with the appointment, attendance and receiving of reports.

To standardise the administrative process for cancellations, non-attendance and rescheduling of appointments across all radiology sites.

To proactively monitor, audit and review the reasons for non-attendance to improve service delivery and maximise the utilisation of appointments slots.

Person Specification

Qualifications

Essential

Educated to NVQ level 5 or equivalent experience at office management

Knowledge

Essential

Administrative and clerical experience
Experience in a leadership role
Experience in people management
Experience of IT systems

Desirable

Working in NHS

Person Specification

Qualifications

Essential

Educated to NVQ level 5 or equivalent experience at office management

Knowledge

Essential

Administrative and clerical experience
Experience in a leadership role
Experience in people management
Experience of IT systems

Desirable

Working in NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Royal Surrey NHS Foundation Trust

Guildford

GU2 7XX

Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Royal Surrey NHS Foundation Trust

Guildford

GU2 7XX

Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)