Job summary
Reception staff provide administrative support to Chilworth day Unit from 8.00 to 18:00 Monday to Friday including bank holidays.
The role of Receptionist works in partnership with the Nursing Team ensuring a comprehensive administrative support and reception function. A key element of the Reception role is to maintain accuracy and completeness of Aria, ensuring patients appointments are scheduled correctly.
We are recruiting for a ward receptionist to join our excellent chemotherapy (SACT) Day unit. This is busy but very friendly unit treating up to 130 patients a day with Chemotherapy, Immunotherapy and supportive Cancer treatments within our regional Cancer Centre. We are looking for hard working, enthusiastic people with good IT and communication skills to join our busy team. Previous experience would be beneficial.
Main duties of the job
Reception staff provide administrative support to Chilworth day Unit from 8.00 to 18:00 Monday to Friday including bank holidays.
The role of Receptionist works in partnership with the Nursing Team ensuring a comprehensive administrative support and reception function. A key element of the Reception role is to maintain accuracy and completeness of Aria, ensuring patients appointments are scheduled correctly.
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Job description
Job responsibilities
St Lukes Cancer Centre is the specialist outpatient cancer unit based at the Royal Surrey County Hospital. Established in 1996 and serving a population of approximately 1.2 million across Surrey and West Sussex, it is highly regarded for the excellent care it provides and for its work with the University of Surrey and major pharmaceutical companies in conducting vital research to support the development of new cancer treatments.
KEY RESULT AREAS/MAIN DUTIES AND RESPONSIBILITIES:
In conjunction with the Ward Sisters / Charge Nurse, ensure accuracy and completeness of Patient Administration System.
Ensure all patient case notes are filed and prepared promptly for the coding process.
Carry out ward reception duties, assisting patients, relatives and carers, and members of staff with their enquiries, referring enquiries to ward staff where appropriate.
Undertake clerical duties as required by ward team.
Arrange patient appointments and transport as required by ward team.
Complete accurate scheduling of Aria (eprescribing), and Surrey Safe Care.
Ensure patient case notes are moved promptly from the ward area in order to support the prompt coding of patient treatment. Record the movement of patient case notes from the ward following the Case note Tracking Procedures.
File medical reports and other patient documentation in patient case notes in accordance with the approved system.
Assist with the distribution of meals to patients. Liaise with nursing staff regarding patients unable to feed themselves or on special diets.
As required, collect and deliver specimens, x-rays, etc. to other wards or departments outside normal messenger service hours.
Collect SACT from Pharmacy if needed.
Attend all relevant training sessions and meetings.
Support the ward sister in monitoring the cleanliness of the wards.
Undertake such other similar duties as may be required by the ward team.
Please refer to the full job description & person specfication
Job description
Job responsibilities
St Lukes Cancer Centre is the specialist outpatient cancer unit based at the Royal Surrey County Hospital. Established in 1996 and serving a population of approximately 1.2 million across Surrey and West Sussex, it is highly regarded for the excellent care it provides and for its work with the University of Surrey and major pharmaceutical companies in conducting vital research to support the development of new cancer treatments.
KEY RESULT AREAS/MAIN DUTIES AND RESPONSIBILITIES:
In conjunction with the Ward Sisters / Charge Nurse, ensure accuracy and completeness of Patient Administration System.
Ensure all patient case notes are filed and prepared promptly for the coding process.
Carry out ward reception duties, assisting patients, relatives and carers, and members of staff with their enquiries, referring enquiries to ward staff where appropriate.
Undertake clerical duties as required by ward team.
Arrange patient appointments and transport as required by ward team.
Complete accurate scheduling of Aria (eprescribing), and Surrey Safe Care.
Ensure patient case notes are moved promptly from the ward area in order to support the prompt coding of patient treatment. Record the movement of patient case notes from the ward following the Case note Tracking Procedures.
File medical reports and other patient documentation in patient case notes in accordance with the approved system.
Assist with the distribution of meals to patients. Liaise with nursing staff regarding patients unable to feed themselves or on special diets.
As required, collect and deliver specimens, x-rays, etc. to other wards or departments outside normal messenger service hours.
Collect SACT from Pharmacy if needed.
Attend all relevant training sessions and meetings.
Support the ward sister in monitoring the cleanliness of the wards.
Undertake such other similar duties as may be required by the ward team.
Please refer to the full job description & person specfication
Person Specification
Qualifications
Essential
- Good standard of general education
Desirable
- Grade C or above GCSE/ equivalent English Language
- Basic food hygiene certificate
Knowledge and Experience
Essential
- Previous experience in a reception or other customer-facing role
Desirable
- A good understanding of NHS/other administrative systems
- Understanding of data protection & confidentiality issues
Skills and Capabilities
Essential
- Confident standard of computer literacy (training will be provided)
- Good verbal communication skills
Person Specification
Qualifications
Essential
- Good standard of general education
Desirable
- Grade C or above GCSE/ equivalent English Language
- Basic food hygiene certificate
Knowledge and Experience
Essential
- Previous experience in a reception or other customer-facing role
Desirable
- A good understanding of NHS/other administrative systems
- Understanding of data protection & confidentiality issues
Skills and Capabilities
Essential
- Confident standard of computer literacy (training will be provided)
- Good verbal communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
