Emergency Department Receptionist

Royal Surrey NHS Foundation Trust

The closing date is 11 May 2025

Job summary

Day & Evening Receptionist - variety of shift patternsThis is an excellent opportunity to join a friendly, supportive team working in Emergency Care. The Emergency Department is a friendly, exciting place to work currently undergoing a large transformational project with exciting new developments and opportunities.

We are looking for Receptionists to work on our friendly reception desks in the Emergency Department. The successful candidates will undertake a variety of reception duties including working on our A&E, SDEC, AMU and Guildford Ward Reception and processing Patient data. You will also act as a focal point of communication between Patients, Ambulance Crews and Medical / Clinical staff.

Main duties of the job

The successful candidates will have a friendly and professional attitude, good IT and organisational skills and be able to accurately complete / input data. The successful candidate will also need to be able to deal with difficult and stressful situations with courtesy and empathy.

The Royal Surrey County Hospital NHS Foundation Trust offers an excellent range of exciting, rewarding roles with fantastic opportunities for career support and development / training as well as a great range of employee benefits.

About us

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo

Date posted

25 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,427 a year per annum pro rata inc. High Cost Area Supplement

Contract

Permanent

Working pattern

Part-time

Reference number

384-AGB-EMF17407-B2

Job locations

Royal Surrey County Hospital

Guildford

GU2 7XX

Job description

Job responsibilities

To provide a calm, friendly and welcoming reception to Emergency Floor incorporating A and E, Emergency Assessment Unit and Ambulatory and Emergency Care.

Job description

Job responsibilities

To provide a calm, friendly and welcoming reception to Emergency Floor incorporating A and E, Emergency Assessment Unit and Ambulatory and Emergency Care.

Person Specification

Qualifications

Desirable

General education to GCSE level

Knowledge and Skills

Essential

Computer literate: able to use Microsoft Office including word and Excel
Excellent telephone skills
Excellent communication skills with the ability to communicate with the public and staff at all levels
Able to work on own initiative
Efficient and well organised
Ability to manage and prioritise own workload and to advise others of how to prioritise
Ability to work under pressure
Ability to meet deadlines

Person Specification

Qualifications

Desirable

General education to GCSE level

Knowledge and Skills

Essential

Computer literate: able to use Microsoft Office including word and Excel
Excellent telephone skills
Excellent communication skills with the ability to communicate with the public and staff at all levels
Able to work on own initiative
Efficient and well organised
Ability to manage and prioritise own workload and to advise others of how to prioritise
Ability to work under pressure
Ability to meet deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.