Ward Receptionist

Royal Surrey NHS Foundation Trust

The closing date is 30 April 2025

Job summary

Are you an experienced receptionist or customer service professional looking for a rewarding role in a healthcare setting? Do you have availability outside of normal working hours and a desire to develop new skills? If so, we would love to hear from you!

Main duties of the job

We are seeking enthusiastic, flexible, and committed individuals to join our team of ward receptionists in our surgical department. This is an excellent opportunity to work in a fast-paced hospital environment, gain valuable experience, and provide essential support to patients and medical staff.

The ideal candidate will have:

Excellent communication skills - friendly, professional, and approachableStrong IT skills - comfortable using computers and administrative systemsA hardworking and proactive attitude - willing to support the team and help others Flexibility - able to work various shifts, including evenings and weekends.

About us

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo

Date posted

09 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,427 a year per annum pro rata including High Cost Area Supplement

Contract

Permanent

Working pattern

Part-time

Reference number

384-AR-EMF15704-B2

Job locations

Royal Surrey County Hospital

Guildford

GU2 7XX

Job description

Job responsibilities

To provide high quality reception services for the Trust, maintaining the highest standards of service delivery and Customer Care, act as a first point of contact to patients, relatives or other members of the public.The post holder is expected to organise their workload in accordance with the demands of the Department.To co-ordinate his/her activities to ensure efficiency of service within the organisation. He/she should exercise initiative and it is vital that confidentiality is maintained at all times.He/she cover other receptionists duties when applicable due to staff shortage/sickness/annual leave.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

Good standard of general education

Desirable

Grade C or above GCSE/equivalent
English language

Knowledge and Skills

Essential

Previous experience in a reception or other customer facing role

Person Specification

Qualifications

Essential

Good standard of general education

Desirable

Grade C or above GCSE/equivalent
English language

Knowledge and Skills

Essential

Previous experience in a reception or other customer facing role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.