Job summary
Ophthalmology department are looking for an efficient, organised and experienced administrator who can help support the day to day running of our busy fracture clinics.
We are looking for an individual who is organised, customer focused, adaptable and able to communicate effectively with patients, clinicians and other admin staff within the department.
The role is varied and so a flexible attitude and approach to work is a must as no two days will be the same, however some of the daily tasks will include prepping medical records, booking patients into clinic, answering telephone enquiries, audit diabetic referrals and dealing with colleagues both within Ophthalmology and across the wider trust. We need someone who will work well under pressure and approach tasks methodically and logically.
We are looking for someone who will bring a positive attitude and enthusiasm to the role as well as an individual who will have the confidence to work autonomously once trained.
Main duties of the job
To assist fracture clinic in the management of their administration tasks, helping to make the service run as efficiently and effectively as possible.
The post holder will be responsible for the administration tasks within the clinics. These tasks include, but are not limited to, inputting data and uploading referrals to data systems, making appointments with patients, sending out patient information, audit diabetic referrals, as well as general administration.
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Job description
Job responsibilities
1. Book/ reschedule outpatient clinic appointments on Cerner as required whilst ensuring a high level of data accuracy.
2. Rearrange patient appointments as requested by patients or staff into most appropriate slot. Maximise use of available clinic space by booking patients into cancelled slots and bringing forwards patients at short notice.
3. Ability to problem solve non complex queries whilst patients are on the telephone/at the desk such as most appropriate clinic/ clinician. Refer to team lead for more complex queries.
4. Send out discharge letters within required department time frame to referring Consultants. Send discharge letters on daily basis to GPs via electronic discharge system.
5 Be aware of process for booking patient transport and aware of process for organising collection of patients
6. Deliver high quality data from carrying out regular audits.
7. Covering areas where service is needed
Please refer to the full job description / person specification for further details.
Job description
Job responsibilities
1. Book/ reschedule outpatient clinic appointments on Cerner as required whilst ensuring a high level of data accuracy.
2. Rearrange patient appointments as requested by patients or staff into most appropriate slot. Maximise use of available clinic space by booking patients into cancelled slots and bringing forwards patients at short notice.
3. Ability to problem solve non complex queries whilst patients are on the telephone/at the desk such as most appropriate clinic/ clinician. Refer to team lead for more complex queries.
4. Send out discharge letters within required department time frame to referring Consultants. Send discharge letters on daily basis to GPs via electronic discharge system.
5 Be aware of process for booking patient transport and aware of process for organising collection of patients
6. Deliver high quality data from carrying out regular audits.
7. Covering areas where service is needed
Please refer to the full job description / person specification for further details.
Person Specification
Qualifications
Essential
- GCSE C/5 or above in English and Maths (or equivalent)
Desirable
- Cerner training for electronic booking (on the job training will be given and competencies need to be achieved).
Knowledge and Experience
Essential
- Previous work in similar environment
- Understanding of a range of Trust policies and management procedures
Desirable
- Understanding of medical conditions and terminology
Person Specification
Qualifications
Essential
- GCSE C/5 or above in English and Maths (or equivalent)
Desirable
- Cerner training for electronic booking (on the job training will be given and competencies need to be achieved).
Knowledge and Experience
Essential
- Previous work in similar environment
- Understanding of a range of Trust policies and management procedures
Desirable
- Understanding of medical conditions and terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
