Job summary
An exciting opportunity has arisen for a Max Facs clinic co-ordinator and cancer navigator with excellent interpersonal skills and a calm and methodical approach to provide a full range of administrative assistance to the Maxillofacial department. This is a permanent full-time contract working 37.5 hours per week.
The role will include a full range of administrative duties to support consultants and their team. We are looking for someone that can manage their own workload, demonstrate efficient organisation skills and who can work collaboratively within the team.
Please see the Job description for more information about this role.
Main duties of the job
The Navigator will ensure that Cancer pathways are coordinated efficiently and effectively, patient pathways are actively tracked to meet cancer waiting time standards, supporting the production of evidence and data for National Peer Review, Trust finances and medical publication. The post-holder will also deliver wide-ranging support to the management to ensure the effective running of clinics. The post holder will be the initial contact for patients coming to the department and visitors to the Royal Surrey County Hospital and therefore, be responsible for providing a welcoming, professional and courteous environment.
The post holder will need to ensure services are suitably staffed and supported across all areas such as reception, medical staffing and clinic utilisation. This role will also include liaising with a variety of staff across the Trust to ensure the smooth running of the clinics for the patients, clinicians and related support departments.
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Job description
Job responsibilities
When receiving Suspected Cancer referrals, will quickly establish a professional rapport with patients to ensure patients are aware of the timeframes to which they should expect and make themselves available to receive investigations and treatment. Will be a key part in making sure the organisation meets all access and performance targets associated with patients on a cancer pathway.
Ensure investigation reports are available for clinicians at Suspected Cancer appointments and at any subsequent follow up.
On receipt of each external referral, obtain patient letters, demographics, reports from radiology and pathology in a timely manner.
Work closely with the admissions coordinators to establish appropriate dates for diagnostic and treatment procedures.
Liaise with the MDT coordinators/Clinical Nurse Specialists/Clinicians for patient outcomes.
Organise radiology or pathology review via the MDT as required.
Escalate pathology delays that could extend a patients pathway.
Ensure Clinicians, Nurse Specialists and MDT co-ordinators have relevant information to enable discussion at weekly MDT meetings.
Send out any relevant trust leaflets and introduction packs where appropriate.
Please refer to the full job description & person specification for further details
Job description
Job responsibilities
When receiving Suspected Cancer referrals, will quickly establish a professional rapport with patients to ensure patients are aware of the timeframes to which they should expect and make themselves available to receive investigations and treatment. Will be a key part in making sure the organisation meets all access and performance targets associated with patients on a cancer pathway.
Ensure investigation reports are available for clinicians at Suspected Cancer appointments and at any subsequent follow up.
On receipt of each external referral, obtain patient letters, demographics, reports from radiology and pathology in a timely manner.
Work closely with the admissions coordinators to establish appropriate dates for diagnostic and treatment procedures.
Liaise with the MDT coordinators/Clinical Nurse Specialists/Clinicians for patient outcomes.
Organise radiology or pathology review via the MDT as required.
Escalate pathology delays that could extend a patients pathway.
Ensure Clinicians, Nurse Specialists and MDT co-ordinators have relevant information to enable discussion at weekly MDT meetings.
Send out any relevant trust leaflets and introduction packs where appropriate.
Please refer to the full job description & person specification for further details
Person Specification
Qualifications
Essential
- Educated to degree level or demonstrable equivalent level of appropriate work experience
- IT - word, email, excel, power point
- Clean driving license
Desirable
- Nursing/medical background
- Advanced Excel
- Database management
Knowledge and Experience
Essential
- Knowledge of medical terminology, especially relating to cancer
- Knowledge of the NHS with an understanding of NHS process and patient pathways
- Experience of communicating with, influencing and relating to different professional groups and managers at all levels of seniority
- Experience of developing specialist training programmes, training new staff and providing ongoing training and support to existing staff.
- Experience of "process review" to maximise efficiency
- Experience of organising meetings, including minute taking
- Experience of developing processes and systems for the collection and collation of information
- Experience of data quality and confidentiality issues
- Working within a busy environment with multiple departments
- Demonstrate experience of working with office based electronic systems (for example Microsoft office, email)
- Experience of working within the NHS
- Experience of computer databases in health environment , PAS, pathology and radiology
Person Specification
Qualifications
Essential
- Educated to degree level or demonstrable equivalent level of appropriate work experience
- IT - word, email, excel, power point
- Clean driving license
Desirable
- Nursing/medical background
- Advanced Excel
- Database management
Knowledge and Experience
Essential
- Knowledge of medical terminology, especially relating to cancer
- Knowledge of the NHS with an understanding of NHS process and patient pathways
- Experience of communicating with, influencing and relating to different professional groups and managers at all levels of seniority
- Experience of developing specialist training programmes, training new staff and providing ongoing training and support to existing staff.
- Experience of "process review" to maximise efficiency
- Experience of organising meetings, including minute taking
- Experience of developing processes and systems for the collection and collation of information
- Experience of data quality and confidentiality issues
- Working within a busy environment with multiple departments
- Demonstrate experience of working with office based electronic systems (for example Microsoft office, email)
- Experience of working within the NHS
- Experience of computer databases in health environment , PAS, pathology and radiology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
