CT Radiology Administrative Assistant

Royal Surrey NHS Foundation Trust

The closing date is 05 December 2024

Job summary

We are looking for an enthusiastic, self-motivated administrative assistant to join our friendly CT administrative team.

To be considered for this role previous experience in a customer service role is highly desirable.

This position will require excellent communication skills the ability to deal with patient queries on the phone and also colleagues within the department wanting to book CT scans. You will require sufficient IT skills to access and enter data onto the Radiology information system and to book appointments, training will be provided.

Experience in administrative procedures would be advantageous

Main duties of the job

The role will involve a variety of administrative duties which support the daily patient flow and operations of this busy department

About us

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo

Date posted

21 November 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,329 to £26,958 a year per annum - includes high cost area supplements (HCAS)

Contract

Permanent

Working pattern

Full-time

Reference number

384-JH-EMF17393-B3

Job locations

Royal Surrey Hospital

Guildford

GU2 7XX

Job description

Job responsibilities

The post holder will be a member of the administration and clerical team supporting Radiology in delivering a quality appointment service for their patients.

The administration role will involve working across multiple systems [e.g. Email, E-Referrals, CERNER, CRIS, Ordercomms to manage patient appointments in accordance with local procedures and national policies. Communication is key to this role, the post holder will be required to: Record patient demographic and referral information accurately Be polite, professional and empathetic when speaking to callers on the telephone Using initiative to be able to problem solve and answer queries as they arise

Job description

Job responsibilities

The post holder will be a member of the administration and clerical team supporting Radiology in delivering a quality appointment service for their patients.

Person Specification

Qualifications

Essential

NVQ Level 3 or equivalent level of knowledge

Knowledge

Essential

Previous experience within an administration environment
Previous experience of dealing with the general public

Desirable

In depth knowledge of APAS, CRIS & Ordercomms
Working in an office environment

Person Specification

Qualifications

Essential

NVQ Level 3 or equivalent level of knowledge

Knowledge

Essential

Previous experience within an administration environment
Previous experience of dealing with the general public

Desirable

In depth knowledge of APAS, CRIS & Ordercomms
Working in an office environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.