Job summary
We have an exciting opportunity for a Band 5 Junior Infrastructure Support Engineer.
The Junior Infrastructure Support Engineer supports the Infrastructure Systems Managers who are responsible for the administration and optimisation of the organisation's IT data centre, network, telephony, client devices and associated components to achieve high performance and availability of a range of business applications.
The role calls for someone to be a specialist resource within IT and as such will have, or will develop, technical or specialist excellence across the range of technologies and services that fall under the responsibility of the infrastructure team.
The role will often have opportunities to work on project work and the adoption of new technologies in line with business requirements.
Main duties of the job
The Junior Infrastructure Support Engineer is responsible for ensuring the availability of selected client/server applications, networks, firewalls, telephony and client devices, configuring all new implementations and supporting the development of processes and procedures for the ongoing management of the technology estate.
Based in Guildford, Surrey, the Digital Services team currently operates between 8.00am to 5.00pm, Monday to Friday; the successful candidate will have a flexible attitude and be able to adjust to the operational needs of the Trust as and when required.
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Job description
Job responsibilities
Maintain selected infrastructure services to a high performance, quality and integrity aligned to Trust requirements Participate in an aggressive change programme across the infrastructure portfolio delivering the adoption of services in to production spending approx. 40% of time on project activity. Deliver services through a focus on proactive monitoring and methodical troubleshooting to resolve issues in line with business demands and requirements. Bring a technical understanding in supporting the wider IT function
The Junior Infrastructure Support Engineer supports the Infrastructure Systems Managers who are responsible for the administration and optimisation of the organisations IT data centre, network, telephony, client devices and associated components to achieve high performance and availability of a range of business applications. The Junior Infrastructure Support Engineer is responsible for ensuring the availability of selected client/server applications, networks, firewalls, telephony and client devices, configuring all new implementations and supporting the development of processes and procedures for the ongoing management of the technology estate.
The role calls for someone to be a specialist resource within IT and as such will have, or will develop, technical or specialist excellence across the range of technologies and services that fall under the responsibility of the infrastructure team.
The role will often have opportunities to work on project work and the adoption of new technologies in line with business requirements
Job description
Job responsibilities
Maintain selected infrastructure services to a high performance, quality and integrity aligned to Trust requirements Participate in an aggressive change programme across the infrastructure portfolio delivering the adoption of services in to production spending approx. 40% of time on project activity. Deliver services through a focus on proactive monitoring and methodical troubleshooting to resolve issues in line with business demands and requirements. Bring a technical understanding in supporting the wider IT function
The Junior Infrastructure Support Engineer supports the Infrastructure Systems Managers who are responsible for the administration and optimisation of the organisations IT data centre, network, telephony, client devices and associated components to achieve high performance and availability of a range of business applications. The Junior Infrastructure Support Engineer is responsible for ensuring the availability of selected client/server applications, networks, firewalls, telephony and client devices, configuring all new implementations and supporting the development of processes and procedures for the ongoing management of the technology estate.
The role calls for someone to be a specialist resource within IT and as such will have, or will develop, technical or specialist excellence across the range of technologies and services that fall under the responsibility of the infrastructure team.
The role will often have opportunities to work on project work and the adoption of new technologies in line with business requirements
Person Specification
Qualifications
Essential
- Educated to degree level or with significant relevant experience.
- Additional specialist knowledge acquired through post grad diploma or equivalent experience
Knowledge
Essential
- Experience with change control Process
- Experience of implementation of policies and procedures
- Experience holding technical roles, preferably in a complex IT environments
- Experience of working in an IT delivery environment
- Experience of using technology to improve working practices
Desirable
- Experience of working in an NHS environment
- Understanding of project processes
- Familiarity with information security and confidentiality and data quality issues
- Experience holding senior technical roles, preferably in large scale highly complex IT environments
- Experience of working in Healthcare
Person Specification
Qualifications
Essential
- Educated to degree level or with significant relevant experience.
- Additional specialist knowledge acquired through post grad diploma or equivalent experience
Knowledge
Essential
- Experience with change control Process
- Experience of implementation of policies and procedures
- Experience holding technical roles, preferably in a complex IT environments
- Experience of working in an IT delivery environment
- Experience of using technology to improve working practices
Desirable
- Experience of working in an NHS environment
- Understanding of project processes
- Familiarity with information security and confidentiality and data quality issues
- Experience holding senior technical roles, preferably in large scale highly complex IT environments
- Experience of working in Healthcare
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
