Administrator Manager – Adult Community Services

Royal Surrey NHS Foundation Trust

This job is now closed

Job summary

We have a vacancy for a Service Manager in our Community Care Co-ordination Administration Services based at Milford hospital. Do you have previous management or team lead skills? Or are you looking for a development opportunity as a band 4 to develop into a band 5 role?

As our Administration Service Manager you will provide leadership, management and support for our administration team. You will ensure the team delivers the required administration services to the CCC and clinical services daily, working with both administration and clinical staff. You will use your leadership skills to develop a cohesive team culture,that embraces positive thinking and development.

As the service manager you will lead by example and will take an active role within the team processing referral calls and undertaking other administration tasks, you will need good IT skills to deliver this role.

You will have opportunity to use a variety of people management skills within the role.

Main duties of the job

This is a busy and fast paced role as we are never certain how many referrals we receive per day or the scope of the patients health needs .You will need to be able to prioritise tasks and keep track of unfinished tasks, so will you need good personal organizational skills.

You will be working closely with our other service managers as well as our clinical & administration staff.

Candidates will need to be forward thinking and have a problem solving approach, with excellent communication/interpersonal skills and the ability to work in a fast paced environment.

This is an exciting role and will give the post holder scope to be actively involved in the future development of our community services

About us

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo

Date posted

13 September 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,828 to £36,311 a year per annum pro rata for part time INC HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

384-AGB-EMF16767-B5-A

Job locations

Milford Hospital (Royal Surrey NHS Foundation Trust)

Milford

GU7 1UG

Job description

Job responsibilities

You will be responsible for the management of our administration team in the Milford Community Care Care coordination centre ( CCC), a team which provides a 7 days service 08-00 to 20-00 .You will ensure referrals are processed correctly and patients are allocated to the correct pathway, ensuring the provision of a systematic, efficient and confident service . You will be able to identify and implement service improvements, to help reduce delays and enhance efficiency of the wider services .

Applicants will require experience in leading teams, demonstrate some relationship management skills and experience working in administrative services. You will be passionate about developing and improving the service and will work with other service managers to develop the service in line with new directions.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

Educated to degree or higher diploma level OR equivalent level of experience of working as a supervisor or manager in administration area
High level of knowledge computer applications ECDL certificate
Demonstrate team lead or customer care knowledge or training through short or long courses

Knowledge and Skills

Essential

Experience in managing or supervising staff /team
Experience of using range of IT applications including exce and Microsoft applications , computerised patient management systems
Good level of competency in word processing and keyboard skills
Able to concentrate for set periods of time on set tasks and deal with interruptions
Previous experience working in health or social care

Desirable

Experience of planning rotas and staff allocation

Person Specification

Qualifications

Essential

Educated to degree or higher diploma level OR equivalent level of experience of working as a supervisor or manager in administration area
High level of knowledge computer applications ECDL certificate
Demonstrate team lead or customer care knowledge or training through short or long courses

Knowledge and Skills

Essential

Experience in managing or supervising staff /team
Experience of using range of IT applications including exce and Microsoft applications , computerised patient management systems
Good level of competency in word processing and keyboard skills
Able to concentrate for set periods of time on set tasks and deal with interruptions
Previous experience working in health or social care

Desirable

Experience of planning rotas and staff allocation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.