Administrative Support Interventional and Breast Imaging

Royal Surrey NHS Foundation Trust

The closing date is 22 September 2024

Job summary

We are looking for an enthusiastic and friendly administrator to join us in Radiology. You will be a member of the administrative and clerical team, supporting the Interventional (IR) and Breast Imaging services for the Radiology Department.

As part of the IR and breast team you will provide a high quality service to patients, visitors and colleagues. Your role will also include answering telephone queries and providing information and advice as appropriate. You will collate relevant information in preparation for appointments and procedures, liaising with the admissions office and anaesthetic department. You will deal with incoming correspondence and as part of the team ensuring patients are prioritised in accordance with clinical need, assisting in managing urgent results and ensuring they are sent to the relevant referrers in a timely manner.

You will be required to have good organisational and communication skills. Previous healthcare experience is desirable, in-house training will be given to support you develop into this role.

Main duties of the job

You will be responsible for ensuring that appointments are booked in a timely manner and in line with patient pathways and government targets. You will be a key member of the IR and breast team, liaising with other members of the team, patients, carers and other hospital personnel.

About us

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo

Date posted

06 September 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,329 to £26,958 a year per annum pro-rata - includes high cost area supplements (HCAS)

Contract

Permanent

Working pattern

Part-time

Reference number

384-JH-EMF16895-B3

Job locations

Royal Surrey Hospital

Guildford

GU2 7XX

Job description

Job responsibilities

The post holder will be a member of the administrative and clerical team, supporting the Interventional (IR) and Breast Imaging service for the Radiology Department. To assist in ensuring that appointments are booked in a timely manner and in line with pathway and government targets. The post will include liaising with other members of the team, patients, carers and other hospital personnel.

To work as part of the IR and breast team; providing a high quality service to patients, visitors and colleagues within the Imaging department. Register new patients on the hospital administration system and enter all patients onto the radiology system. Book patients appointments for Interventional and breast procedures in line with the relevant booking rules

Job description

Job responsibilities

Person Specification

Qualifications

Desirable

Educated to GCSE standard

Knowledge

Essential

Understanding the need for professional confidentiality.
Ability to establish and maintain effective relationships.
Good computer skills.

Desirable

Experience of working in an environment with a high level of public contact.
The ability to use judgement, confidentiality and discretion
An awareness of equality and diversity, data protection and Health & Safety Legislation.

Person Specification

Qualifications

Desirable

Educated to GCSE standard

Knowledge

Essential

Understanding the need for professional confidentiality.
Ability to establish and maintain effective relationships.
Good computer skills.

Desirable

Experience of working in an environment with a high level of public contact.
The ability to use judgement, confidentiality and discretion
An awareness of equality and diversity, data protection and Health & Safety Legislation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.